ready to post for an opportunity.
What exactly changes if this happened recently or not? It just looks even worse from snail’s perspective.
Nope, it’s been held, for some reason.
It just makes it even worse lmao, it still shows that he had to wait 2 months before a response, but this means that it took 3 months AFTER THAT for Smin to come in and actually give a semi-human response after it hit Reddit, which just confirms it’s pure damage control… it really doesn’t change things that instead of 2 months it actually took 5 whole months for this.
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It looks worse on the player if they’d posted it up with the 5 months ago they lodged it, and 3 months ago it was closed…
That was before Smin came in even.
My friend, you are starting to sound like a certain person that rhymes with dysla.
Gaijin is not the problem, we are.
I’m merely questioning the motive and the attitude that many have in there because it’s actually concerning some of the nonsense the playerbase does when they are all riled up…
Whilst you have issue, and should have issue with the response, there’s a problem with actual manipulation and deception in some peoples want to make a situation.
It’s the exact same scenario from the player perspective.
- Have an issue with boosters
- Report the issue
- No response for 2 months
- Get an insulting reply with moral judgements from a moderator.
- But instead of Smin coming in for damage control shortly after, this post actually was upheld for 3 whole months without anyone caring about it until it was brought up, after than it only took mere hours for a new response to come.
Which just showcases that the only thing that matters is PR, as it takes 5 months for something to happen without attention, and 5 hours once it’s out in public.
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As I said prior, maybe it wasn’t what should’ve been said, but thing is if the issue is 2 months old, and seems like a client bug (Because it easily can be because they crashed/hung on the mission loading) it wouldn’t be a bug, and should’ve, at the time, been referred to support as Smin did.
But it needed to be done then, having this 5 months old NOW, makes that suggestion hollow because chances are that’s so old that support can’t check anything now because the rollover of any data would’ve long gone.
And here we come to this situation. The guy posted the screenshots, then someone posted Smins replay, and when you look at those timings, it seems that it was only 2 months ago that it started, and that Smin has stepped in quickly to act on that.
The timeline is skewed now, and I thought it was that close, but seeing the time difference now, there’s jack to be done.
See the issue? Because I’m sure those who are in that thread don’t care to see anyhing other than the moderator giving a bad response and Smin stepping in.
(Edit - Also, the redditor is 21 days old… And even says they got the boosters back.)
then someone posted Smins replay, and when you look at those timings, it seems that it was only 2 months ago that it started, and that Smin has stepped in quickly to act on that.
And in this case it would look better on them for a situation to quickly be dealt with, but turns out no one cared for 3 months until he posted it on Reddit and suddenly it was dealt with in a matter of hours.
The timeline is skewed now, and I thought it was that close, but seeing the time difference now, there’s jack to be done.
It’s skewed even more into the region that it was dealt with horribly, and now the timeline completely support the notion that Smin looking into it was not a coincidence.
And yeah, there is jack to be done because it was neglected for 5 months, which is also not the players fault but the standard way of things being done.
^^ I’d hazard a guess that 2-3 months ago this was done. This is why the ACTUAL timeline is important.
Ahhh the good old “loads into the match, can’'t spawn, gets a penalty for buggy game”.
Nothing will be fixed I guess.
The “jumping red square” from Air RB has been bugged for like what, 8 years? And Gaijin doesn’t give a damn.
Hello guys
Just to clarify here, this was a personal response from one of our community moderators who was stating their personal opinion in response to the matter at hand. This response was not appropriate and was incorrect regarding the matter of booster stacking. The team will be reminded of how responses should be handled and how the facts of the matter are always incredibly important. We are indeed sorry for any mistakes and misunderstandings that have occurred.
To be fully transparent, we do not frown upon anyone who wishes to stack multiple boosters at once. There will be a disadvantage in game that is clearly displayed through the interface in terms of activating multiple boosters at once, but there is nothing against anyone who wishes to activate multiple at once.
On this particular part, KnightOfTheAbyss’s response was actually 3 months ago. During these 3 months, the OP of the report has not reached out to myself or any technical moderator to raise any concern, ask for the report to be reviewed or to submit a complaint.
They appear to have taken a screenshot 3 months ago and waited until now to post it on Reddit. Nobody had submitted a report or notified me or anyone else within the team of the post or report itself, therefore there was no way for me to be made aware of this earlier as the OP had not reached out.
Naturally we encourage anyone who has any issues with a report or its outcome to first contact a member of the team (a different one to the one that may naturally have handled the report if that is more comfortable). You can report any post or issue report on the community bug report site which will be re-reviewed by us. This can also be raised directly with me via PM if it is a matter regarding bug reports.
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I mean this is a proper response, but this should have been part of the initial response to the bug report and not deleting the initial statement to replace it with a PR friendly one to pretend the whole situation never occurred to anyone who would stumble on it.
They appear to have taken a screenshot 3 months ago and waited until now to post it on Reddit. Nobody had submitted a report or notified me or anyone else within the team of the post or report itself, therefore there was no way for me to be made aware of this earlier as the OP had not reached out.
They could have taken the same screenshot today and it would have been the exact same screenshot, no?
And does this matter? Nobody should be receiving a response like that, it’s not up to the player to moderate the moderators and bring attention to it when there is a plethora of rules in place that prohibit discussing moderators and their actions.
the fact he waited for 3 months during which this could have been corrected just makes matters worse that nothing was done during that time period.
The bug report section has always been problematic with the overzealous labeling of ‘not a bug’ without explaining why something is not a bug, and then what are people supposed to do? Go out of their way to message other moderators their bug report in the DMs, who will undoubtedly redirect players to the bug report section where they already got denied?
You didn’t ask when they got reimbursed though, which I’d want to wonder about now… Was it from Smins response, or were they reimbursed beforehand…
Supposedly support reimbursed them prior, I fail to see the relevance however.
Because if they were reimbursed prior, then they had no actual issue, and the holding and posting of this screenshot with no actual ‘post’ actually clarifying the ‘issue’ is just an obtuse call for pitchforks.
It draws the motivation of the OP into question as to why it gets posted now.
The post is problematic all on it’s own.
It does mean they didn’t use it as a weapon to get their boosters back. There is that point to think about. They posted it to make some point rather than to get personal gain.
The bug report site is specifically and purely that. To report bugs. The answer is what we direct at the issue being reported and for the user themselves to address their issue.
Naturally yes, the faster something is reported to us, the faster we can deal with the matter and resolve any issues if there is one to resolve. Contextually it is somewhat important to note the report was concluded 3 months ago rather than a matter of minuities from posting also for those viewing the matter.
As the report was concluded 3 months ago and as again, the OP did not reach out, nor was the report raised to anyone there was no possibility of any correction or alternative response as the report was closed. Sadly unless something is actually raised, it would not simply change without being brought to someone’s attention. Hundreds of reports are processed each and every day. Unfortunately I cannot read each and every one of those personally. But this is why we have the report function.
Anyone that is unhappy with the outcome of a report and believes there was a mistake can report the post directly on the bug site:
This will then be reviewed by a different member of the team or myself.
In addition to this, a PM can be sent to myself or any member of the team.
According to the user, our support team reimbursed them for boosters within a few hours of when they raised the issue. However as the OP has not reached out to me or had any prior contact that im aware, im unable to verify.