Where can I get an answer from the balance department about the game?

Game Discussion General Discussion
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Where can I get an answer from the balance department about the game in GRB?

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You can’t. Not even sure if there is a “balance department,” and you certainly won’t even be able to directly contact them, let alone get an answer back.

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We gather BR changes suggestion in specil threads we publish before we implement changes.
Example: Planned Battle Rating changes for April 2024