Are you running via steam? If yes: have you checked that these are downloaded and selected?
You can also try deleting the “cache” and “compiledShaders” folders in the War Thunder installation and then run a file integrity check to restore them again.
Yes, I installed the game via Steam, but I also have the manual update launcher. I don’t own any DLCs for War Thunder either.
If it’s installed through steam then you can find and install the High resolution texture packs here: ( Steam DLC Page: War Thunder ) , or just go to the steam store page for war thunder and look for them among the DLC’s (the texture packs are free to download).
If you have installed it through the Launcher (and only have it through steam as a launch option) then double check what type of install you have in the bottom right list:
The version I installed is the full client. Regarding clearing the cache and shaders — does doing this cause any issues or problems?
That should be enough.
Well, the game won’t run without them so you will have to re-download them (by running a file check). After that there shouldn’t be any issues as the game effectively just reinstalls those folders again.
I cleared the shaders and cache folder , and they were re-downloaded and reinstalled — but the tree issue still persists.
Then you can bug report it here (just search a bit first so that you don’t report something that is already reported and known about): (Gaijin.net // Issues)
A guide on how to report bugs can be found here: ([Navigation] Technical Knowledge Base | War Thunder Wiki).
I’ve reported this issue, but no one has responded.
https://community.gaijin.net/issues/p/warthunder/i/gJLBxelZezpU
It takes a while for them to get through all the reports they get. It’s going to take longer than just a day. If you haven’t gotten an answer to the report after a couple of weeks then you can message one of the Technical Moderators here on the forum and ask about it. You can find all the teams and the areas they handle listed here: (Who is who and Reporting Procedure). If you don’t get an answer within a few days you can add more moderators from the list to the original message instead of sending a new message (that way you preserve the date of the message and it doesn’t look like a new request), adding one of the moderators to the message every 2-3 days or so until you get an answer.
Please do not to add the seniors until you have tried all other regular moderators, the Seniors likely won’t answer unless they are added and pinged by the regular moderators but if you’ve added all the regular moderators with no answer then you can add the seniors.
Thank you very much. I truly appreciate you taking the time to help me.
Hello, sorry to bother you again. I haven’t received any response from support in the past few days. Is it possible for you to guide me on how to tag technical support or add them to the chat on this site?
I apologize for bothering you, but after all this time I really need this issue to be resolved for me.
@_82AB_GruberRd
@David_Bowie
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@Abrams_X
@Acroute
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Please refer this issue to the relevant department, as I can no longer play the game like this.
Hello, is there any way for this issue to be resolved sooner?
No, unfortunately not.
Alright, thank you very much. I never thought Gaijin wouldn’t care about the players
especially after two months of struggling with this issue, reinstalling drivers multiple times, downloading the game several times, and trying many other methods. In any case, thank you for leaving this problem only for me to deal with
All reports are triaged in the Technical section. Thus; those that stop folks from playing, or impact the player-base the most are dealt with first. As are Gameplay issues which may have time constraints if related to an Event etc. Historical reports are dealt with last and when the volunteer team has time to do them.
Minor graphics issue that do not impact gameplay are usually handled at the next major update. This is a prudent use of the limited amount of time the Developers have available.
Fixing more important issues is obviously the priority.
It’s impossible to specifically designate any given time frame or “date” as to when a bug will be fixed. There are multiple factors that go into the resolution of an issue, such as reproduceability, severity, current or future plans, development roadmaps and timescales, updates, further research or investigation or even unforeseen factors. Whilst an issue may appear to be a simple fix, the reality may be much more. There could already be plans for a rework, new version or another factor not yet considered. As such, there is no set standard for when any given issue will be fixed as it is not simply a fixed frame.
Also, many of us who assist in the process are actually volunteers. We have ‘real lives’ with work, family and friend’s commitments that we enjoy as well. We give what time we can to War Thunder.
Within this framework; please be patient and issues will be addressed at the correct time.
Shortly we will begin our recruitment drive for more assistance. You are welcome to apply and help out. There is an installed base of over 70 million players for War Thunder. We need as much help as we can get.
Thanks
Thank you very much for your response. I would be very happy to help you review and resolve issues sooner, but at the moment, there are fundamental problems in my country that we must solve with the help of our people so that the people of our nation can once again taste happiness. I sincerely thank you for dedicating your time to visitors. Hoping for better days.
Unfortunately, I’m still alive. After 15 days, I finally managed to connect.
A lot has happened to us in this one month, and honestly, I’ve completely given up on this stupid bug.
If I’m not around anymore, at least fix it for the other players.
Have a great day, friends. Hoping for better days for all of us.