Hello, sorry to bother you again. I haven’t received any response from support in the past few days. Is it possible for you to guide me on how to tag technical support or add them to the chat on this site?
I apologize for bothering you, but after all this time I really need this issue to be resolved for me.
@_82AB_GruberRd
@David_Bowie
@Conraire
@Gunjob
@KnightoftheAbyss
@Abrams_X
@Acroute
@HK_Reporter
@SaabGripen
@Stuhlfleisch
Please refer this issue to the relevant department, as I can no longer play the game like this.
1 Like
Hello, is there any way for this issue to be resolved sooner?
No, unfortunately not.
Alright, thank you very much. I never thought Gaijin wouldn’t care about the players
especially after two months of struggling with this issue, reinstalling drivers multiple times, downloading the game several times, and trying many other methods. In any case, thank you for leaving this problem only for me to deal with
1 Like
All reports are triaged in the Technical section. Thus; those that stop folks from playing, or impact the player-base the most are dealt with first. As are Gameplay issues which may have time constraints if related to an Event etc. Historical reports are dealt with last and when the volunteer team has time to do them.
Minor graphics issue that do not impact gameplay are usually handled at the next major update. This is a prudent use of the limited amount of time the Developers have available.
Fixing more important issues is obviously the priority.
It’s impossible to specifically designate any given time frame or “date” as to when a bug will be fixed. There are multiple factors that go into the resolution of an issue, such as reproduceability, severity, current or future plans, development roadmaps and timescales, updates, further research or investigation or even unforeseen factors. Whilst an issue may appear to be a simple fix, the reality may be much more. There could already be plans for a rework, new version or another factor not yet considered. As such, there is no set standard for when any given issue will be fixed as it is not simply a fixed frame.
Also, many of us who assist in the process are actually volunteers. We have ‘real lives’ with work, family and friend’s commitments that we enjoy as well. We give what time we can to War Thunder.
Within this framework; please be patient and issues will be addressed at the correct time.
Shortly we will begin our recruitment drive for more assistance. You are welcome to apply and help out. There is an installed base of over 70 million players for War Thunder. We need as much help as we can get.
Thanks
2 Likes
Thank you very much for your response. I would be very happy to help you review and resolve issues sooner, but at the moment, there are fundamental problems in my country that we must solve with the help of our people so that the people of our nation can once again taste happiness. I sincerely thank you for dedicating your time to visitors. Hoping for better days.
2 Likes
Unfortunately, I’m still alive. After 15 days, I finally managed to connect.