How to bug report Bug-reporting system?

Because in the bug reporting system there is no category where i could post a bug report for it, i must write here.

  1. First problem I have is that for me it is impossible to upload a screenshot, i always get error “Failed to fetch file data. File not found”. I tried it in firefox and microsoft Edge on 2 separate computers, but the result is the same. I am trying to upload screenshots done by the game and there is no problem with them as i open them in Irfan view and move them in windows from folder to folder without problem. Windows 11.

  2. second problem: in window creating a bug report, go to edit for bugreport title, write one word, make a space, write second word, go to space between them, press spacebar and cursor moves at the end of second word

  3. problem: in the edit for the description of bug, write one word, press enter, press enter, write second word, press enter, press enter, go to line between the words, press enter, cursor goes at the end of text (line 5), instead of properly inserting a line

Also some notes:

  1. since client updates itself automatically before game start if update is available, is it really necessary that user has to fill version of the game in bug-reporting system? The company knows which version is public right now, bug reporting system can easily fill this automatically. Or at least fill combobox with 3 latest versions and preselect the actual one.

  2. if you select windows64 platform and naval forces, there is no edit to upload game replay, which is unfortunate considering replay is mandatory part of bug report and without it it would be rejected.

2 Likes

yeah, I’ve been trying to report a issue in naval where my ship reaches 0% buoyancy then rather than sinking it just floats there until breach repair completes and the water is pumped out.
I’ve survived sinking 3 times in 3 games now due to the bug so it’s a major issue, I’m actually scared to play naval incase I get banned for hacking because of it.
But I can’t complete the report as it requires a screenshot to finish and it keeps giving me the “Failed to fetch data, File not found error” and if I try to drag and drop the screenshot it just opens them in a new tab in my browser.

I’m on it.

This has been reported to the Web Devs.

Thanks for pointing it out.

2 Likes

Could you maybe also convience the devs to finally fix the Dark mode on the CBR?
would be realy cool

Normal: Dark mode enabled, but when when you click on any report it turns into white mode

Much appreciated.

figured id put this here as its the only one i found when searching bug reports but the BF-109 Xray labels the 30mm cannons incorrectly as 20mm MG151’s and 20mm MG FF/M’s

Genuinely starting to see a pattern here that feels a lot like discrimination among bug report system. Ive already written to the support staff but rn its a nightmare.

1 Like

Is there any chance of the bug report website actually acknowledging bugs? I ended up getting a permanent ban for spamming (I posted the same 5 reports once every 24 hours for 3 day as to not get buried by reports). Currently, there’s almost no action on the website except “not a bug” or a random accepted (there’s maybe half a dozen over the past 5 days). Not to mention, the bug manager lied when they closed one (the pilot turret control one).

AH-1G
AH-1G lacking M-28A1 turret subsystem combo choice // Gaijin.net // Issues
AH-1G platform lacking FFAR sight inside cockpit // Gaijin.net // Issues (closed as a suggestion for giving it a missing rocket sight choice it should have had since day one. It actually used to have one we could use but now there’s literally no way to aim the rockets from inside the cockpit)
AH-1G pilot lacking turret control // Gaijin.net // Issues (this is the one closed by a blatant lie when they said that the turret returning to the stowed position isn’t a mechanic in game… it literally does that currently when you enter the pilot POV)

OH-58D
OH-58D lacking Pilot Display Unit // Gaijin.net // Issues

ACTUAL bug report about the armor on the M3A3 Bradley. The duplicates were closed and then the original report got NOTHING in response.
M3A3 Bradley hull STANAG armor is bugged // Gaijin.net // Issues

Agreed. I put forward 5 reports. The reports around them got responded to but mine got no action. So I waited 24 hours before reposting. Again, same thing. Did it for a 3rd day. After the 3rd day post, I went over the last 24 hours of reports and helped where I could by the following:

*The “Liberation of European Village” bug where all shells are ghosting and, if the snail provides, won’t allow you to fire on the M24 Chaffee for the second part of the mission so you’re hard lock stuck. Included a list of other reports made on the same topic and that reloading the tutorial doesn’t fix it.
“Liberation of European village” tutorial bugged // Gaijin.net // Issues
*sent two people to Gaijin support
My GE are missing // Gaijin.net // Issues
I own the t29 but can’t equip it // Gaijin.net // Issues
*helped create a pretty substantial list of helicopters that couldn’t shut down their engine normally (you have to turn off auto-control of the engine. The bug is now that it isn’t consistent game logic for engine control when it’s enabled)
Unable to stop engine on ANY helicopter // Gaijin.net // Issues
*helped identify why dark areas are so dark on Holland you can’t see your own tank (if your Global Illumination Quality is medium/high, that’s what causes it. Having it on low removes the issue)
lighting in some area in map Holland are not working properly // Gaijin.net // Issues
*Helped identify the ASRAD-R only being able to fire 4 missiles when it has 8 (granted, turns out it’s already been accepted 2 WEEKS ago but is still an issue. The two bugs I listed as it already being reported also got closed out as duplicates after the manager finally got to that one but missed all the other ones on the same topic The Swedish ASRAD-R SP does not reload its remaining 4 missile // Gaijin.net // Issues, ASRAD-R can’t reload missiles // Gaijin.net // Issues, ASRAD-R not reloading // Gaijin.net // Issues)
ASRAD-R Only Has 4 Missiles But Stats Say 8 // Gaijin.net // Issues
*Explained how bombs are glitchy and will sometimes KO tanks it shouldn’t/doesn’t KO tanks it should ( 10 kg SD10C bomb killing a heavy tank // Gaijin.net // Issues) Now how that isn’t a bug is beyond me.
*Tried to help give guidance on a radar bug toward different aircrafts (even though you can while flying, you can’t preset radar parameters on a number of aircrafts while in the pre-match load screen. In this case, there’s no rhyme nor reason that is obvious. It isn’t a set radar type or band from what we did a quick check on. It does heavy affect top tier Russian aircrafts though).
Radar scope scale and search mode unable to be set pre game // Gaijin.net // Issues
*Maybe a bug? Wasn’t able to replicate nor got a follow up so it may have been player error with understanding that Squadron vehicles don’t come spaded
The laser rangefinder on the T-80UK Tank is not working // Gaijin.net // Issues
*Apparently the JAS39C has a countermeasure bug where the pre-match count and in the in match count are different. Been an accepted bug for three months and still not fixed. Let them know that it was accepted and affected both the British and Swedish version.
JAS39C sweeden countermeasures // Gaijin.net // Issues
*Helped correct an issue in a report (the creator accidentally added a photo of the Thunderbolt Mk II instead of the Mk I
Thunderbolt Mk I bombs incorrect // Gaijin.net // Issues
*Tried to recreate a bug someone experienced with the Gepard. I couldn’t replicate it and recommended they add a replay file/.clog so Gaijin could investigate
Не работает экран РЛС // Gaijin.net // Issues
*Guidance to go to the forums for a range of topics as they aren’t bugs per say (for those that aren’t just rants)
Cromwell tanks BESA housing improperly modeled // Gaijin.net // Issues
The yak 130 is overpowed // Gaijin.net // Issues
Churchill Crocodile/Churchill VII Ground SB Bracket Mismatch // Gaijin.net // Issues
*Attempted help with this but creator never responded. It may be a Gaijin support issue but I have no idea w/o follow up information.
Crew Training // Gaijin.net // Issues

And then there’s my reports.

AH-1G platform lacking FFAR sight inside cockpit // Gaijin.net // Issues
Closed with “go to the forums” when I’ve previously been told by moderators to post it on the bug report website…
AH-1G pilot lacking turret control // Gaijin.net // Issues
Closed with “there’s no such mechanic in game” in response to “the turret returning to or remain in the fixed (stowed) position”. Fun fact, that’s literally what the AH-1G does when you go to the pilot POV and you can’t manually train the turret while in the pilot POV.
AH-1G lacking M-28A1 turret subsystem combo choice // Gaijin.net // Issues
Left unaddressed
M3A3 Bradley hull STANAG armor is bugged // Gaijin.net // Issues
Left unaddressed.
OH-58D lacking Pilot Display Unit // Gaijin.net // Issues
Left unaddressed

My reward for doing all that and “spamming” those reports (because, as per usual, they were being ignored) was a permanent ban from the War Thunder community report website…

But know what’s funny? The toilet bomb for the F/A-18 E/F as well as a Stinger pod for the XM975 got accepted lickety split ( New Mounting Options for the F/A-18E/F // Gaijin.net // Issues, XM975 Missing historical Stinger missile option // Gaijin.net // Issues).

Out of the last 400 reports, a total of 89 reports got any action (22.25%) while only 11 got accepted (2.75%).
The data I pulled is the following
Page 1 had 6 with responses (1 accepted (being the soccer score exploit), 2 “not a bug” reports, 1 duplicate report, 1 support report and 1 closed by the creator)
Page 2 had 14 with responses (1 accepted (a MG optic report), 8 “not a bug” reports, 1 duplicate report, 1 support report and 4 closed by the creator)
Page 3 had 39 with responses (2 accepted (1 graphical and a toilet bomb for the F/A-18 E/F…), 12 “not a bug” reports, 12 duplicate reports (5 being my own), 3 support reports, 7 “info/response needed” reports and 3 closed by the creator)
Page 4 had 29 with responses (7 accepted (6 being graphical with 1 being game logic), 5 “not a bug” reports, 7 duplicate reports, 1 support report, 7 “info/response needed” reports, 1 fixed report and 1 closed by the creator).

EDIT: Wanna add this just got accepted as a duplicate ( Телескопическая мачта Type 25 RCV // Gaijin.net // Issues). The original report that was accepted and is linked by the Volunteer #1 was from over 2 years ago… Wild something can be known for that long and still not fixed

Negative experiences about handling bugs? Here we go.

https://community.gaijin.net/issues/p/warthunder/i/y2FdMsPXXP9h
https://community.gaijin.net/issues/p/warthunder/i/dcHZkQi6D5qJ
zero reaction from moderator for 2 years, still not fixed

https://community.gaijin.net/issues/p/warthunder/i/1RGMtgdkwW75
https://community.gaijin.net/issues/p/warthunder/i/k9IjTDuJ7nOq
zero reaction from moderator for several months, still not fixed

https://community.gaijin.net/issues/p/warthunder/i/cFoCLmWgoB5C
closed because response needed, yet response was immediately given

https://community.gaijin.net/issues/p/warthunder/i/RRQsx8ASf6Nj
closed on false reason, bug is consistently present also in default hangar, it takes like 5 seconds to confirm this

but the worst failure from Gaijin ever is this
https://community.gaijin.net/issues/p/warthunder/i/b4H9rriHrdw7
many times reported, every time denied. Totally annoying, gamebreaking, ahistorical crystal clear bug affecting many bluewater ships( but only some ships have it) and they still cannot accept it. I almost stopped playing bluewater above some battle rank because of this. And with this attitude, is it even worth continue playing at all?
And i would like to see some reaction from Gaijin official employees on this matter if this “bug” is really an intended behaviour or some lazy developer and/or bug moderator are sabotaging Gaijin. Can someone reference this post to forum users that are Gaijin employees? (i rarely go to this forum so i dont know them)

1 Like

I’ve noticed they love to give that response even when you give the .clog like requested out of their own list of required items. I had my AiM 7 report denied for the same reason even though others were adding they had their own issues in other planes AiM 7F broken and attempts to track targets nowhere near radar // Gaijin.net // Issues

Hell, I reported the laser guided munition bug 5 MONTHS before it was accepted via another report and then fixed Laser guided munition tracking issue // Gaijin.net // Issues. Was never acknowledged and had to close it out myself. They finally closed and accepted it 2 months after I had already closed it :T

Laser guided munition tracking issue // Gaijin.net // Issues
Is that because of the free repair? I’d try running that back up if it’s also an issue in the default hangar then.

https://community.gaijin.net/issues/p/warthunder/i/b4H9rriHrdw7
Why would they not have it calculate to impact the same spot? You’re not aiming the guns directly; you’re directing the fire directory system to fire at a point. If that was the case, the main guns should also fire at different spots seeing how they aren’t ballistically aligned with each other.

I’ve personally reached out with my issues to a few of the Tech Moderators… still waiting for a response 3 days later.

To add files to existing reports follow the instructions below.

1> To add files to this thread. Go to your original post. In the bottom right hand side you will see three dots ( … ). Please click the dots and select the Edit option and add the files accordingly.

If the issue still persists after carrying out the above in the current version of the game, then please add recent files and information in accordance with the In Game Wiki Knowledge base.

Issue with Title typing
2> Not something I can replicate. I just created a report and typed normally into the title etc.

Also, Gaijin just uses this forum system. It is a commercially available product. They are not really responsible for some of the functionality. These are decisions of the developer for the forum software. Not everything is done ‘in house’.

  1. The version is asked for because issues can be fixed in a particular version. We need to know which version the issue was in. Also, some reports take ages to be looked at. You are welcome to make a submission to give up some of your spare time to assist in the administration of the game.

As you can see if you select Naval and Win 64, There is a slot for replay files. Each report can have its own file requirements etc.

Complaint about the time it takes to address issues.

Please be advised that the order of report evaluation is in the following manner.

Issues that impact players being able to play. Login ,Installation or Crash issues etc.
Those issues that are time constrained - such as issues related to an Event, Challenge or specialist game (tank football etc)
Those issues of a graphical nature that are impacting players. Especially multiple players.
Gameplay issues not covered previously.
Historical issues. These are the lowest priority reports(unless it is impacted by the above).
The Developers time is constrained. There are only ‘so many’ of them and like everyone, they have families and other commitments on their time. They address issues of higher importance first.

You can ASSIST your report by actually reading the referencing requirements and fulfilling them.

This means we can address your report quickly and go on to look at the reports from OTHER players.

There are thousands of reports and a limited team of paid and volunteer staff. We are always looking for new people prepared to assist with the administration of the game. If you don’t have a technical background, you could be a Forum Mod, or a Games Master or work in Suggestions or Live etc. :)

Also, there are certainly those who want to argue with the Developers about what constitutes a ‘bug’. Often these individuals have no actual (or limited) knowledge of software engineering. And it can be a difference of opinion, rather than an actual bug.

Suffice to say. If you do indeed continue to post because you believe we should handle your report first and ignore all the other ones we have, or you post it multiple times. You may indeed be removed from the forums. Please follow the forum rules.

Also, I might add. That responding to your post; where a great deal of what I have highlighted to you is actually available as information elsewhere on the forums. And while we are happy to interact with the players. I would point out that the time we spend doing this for information that is already available in some form. Takes our time away from actually doing the investigation, testing and reporting etc of issues that have been reported by you or other players.

When we have canvassed this with other players, it is hardly unsurprising that they would prefer we spend our time actually doing the job we are asked to do. Which is investigate, test and report issues that can be readily replicated and are indeed ‘real’ bugs. Not those imagined by some. Ghost shells is one that comes to mind. These are usually caused by latency. This has been discussed several times by the Dev’s previously. Also, a quick search of the Internet will find hundreds of thousands of pages on the subject when it comes to MMO’s and why they are particularly impacted by bad connections. :)

Thanks

Happy hunting

  1. if you are talking about the original issue of impossibility to upload screenshots, that bug was real and has been noted and fixed based on this and possibly this Cant make a bug report due to screenshot field not accepting any images forum posts in matter of days. I know it and appreciate it. Still, bug reporting section in bug reporting system would be nice, needing to report bug using forum is somewhat undignified when whole bug reporting system is already functional. Had it been reported in bug reporting system, there wont be duplicity (bug suggestion would probaly noted reporters about existing report) and developers would be noted immediately, they would not need to wait until the right people read random forum post. But it is just a suggestion.

  2. try to go to title of new bug report and write this"xdf xds", then move cursor using left arrow between “f” and space and hit spacebar. After that the cursor moves to the end of string, that is after “s”. This happens to me on 2 separate computers with windows 10 and 11 both in microsoft edge and firefox, so in 4 different browsers, also never happened to me on different websites. It is suspicious enough to me to think it is not issue on my side so i informed you about possible problem. Now I have done my part (by reporting that) and it is up to you what you do with this information.

  3. I suggested that the version is prefilled not removed. Not even firmly prefilled but options to be given to the reporter to select the version rather then writing it by hand. Because typically when you make bug report you have to close War thunder to correctly create the game log (which is mandatory part of report) and when the game is closed you dont know the version of game from head. Also there is no mask in that edit so typing errors will inevitably happen and you will get bugs with nonexistent version. Possibly there can be check before sending the report, lets hope it is the case.

  4. the slot for uploading replays was not there when this root post was written and was added as a direct reaction to it. Or perhaps it was a coincidece and it was “in the making” since the bug report system went online and as luck would have it, it was finished right after this post appeared and i wasted your time in vain. If only had i waited for some more days before posting it! :) Either way i am very glad that the field is there now, I believe I was not the only one who was affected by this field absence.

  5. About handling bug reports. I actually have software engineering background, even worked as a tester for some time thats why sometimes it is difficult for me comprehend how it is handled here. I understand that not everything can be fixed immediately i dont even ask that (maybe this is not as clear from my original post). I asked for resolution if it is bug or not to be of appropriate length. I dont consider 2 years and running, to be appropriate. Not because it is my report, altough the correct bug report fullfiling all prescribed needs takes non trivial time and energy to create, but because it is the sign of how much you care. And how much you care feeds hope. Hope that unwanted bug that frustrates players will be eventually fixed, that you value your players and your product and that for the player it is worth to keep playing and waiting for better times. That it is worth to expend the energy to make bug report, to make war thunder better. When report is completly ignored, it is much worse than when it is denied.

I never said that you should handle my reports first and ignore all else. But I think that you cannot use this accusation after not handling (not fixing, just adressing if is bug or not) a report for 2 years. Critics of bug handling is banned in forum rules? Ok, then i will stop posting. Can you please cite relevant articles? The original post about bugs in bug-tracking system is also against the rules? Just asking.

  1. I understand the nature of ghost shells and never complained about them, also i dont do historical reports andI think they are totally separate category of “bugs”.

The bug with misaligned secondary battery is not about ghost shells. The thing is that on some ships (mostly higher tier bluewater of USA and Britain, but not only them) the secondary battery fires in different point of impact then primary battery. So on higher distances when you aim by the calculated aiming point then primary battery hits the ship, but secondary battery falls behind the ship (like not farther but with offset to the left or right) even when they fired simultaneously in one moment. This happens on some ships, it doesnt happen on other ships. And on ships where this manifests it is consistent thing, so they miss every time, nothing made by network latency.
Why i think this is bug and not “a difference of opinion”? Inconsistency. We have aiming system , you follow it, you miss every time with secondaries but not with primary battery? Why? Historical reasons? Clearly not. Gameplay reasons? Why some random ships behave like this and some ships dont? Balance? That would be very bad balancing method and no information on mechanics like this was announced (and yes i follow devblogs and also other sources about War Thunder i think I would notice if something like this was announced. This would be major mechanics change, i have seen public announcements on much lesser changes ). It is very frustrating to play. Not that kind of “you need skills to be good in this game” but the “this makes no sense and is totally random and unnecessary” kind of frustrating. I like to play WT, but i play bluewater less and less because of this, it would not surpsise me if i am not the only one. And we are back to the hope. If you dont have hope that this will be adressed, why play those frustrating matches? All i ask is that someone again look at this and either state yes, everything works as we wanted and deveoper #231 got instructions to program it exactly like that for reasons x,y or No, this is not what we actively wanted. I have suspicion that this evaluation was not made at sufficietly high level (of company hierarchy) regarding severity of this “bug”.

Well, either way i will not dig in it deeeper, i hope I have given you enough of input to think about. I do not enjoy arguments or complaining on internet. I only want WT to be in the best state it can be, enjoyable to play and bugless.

Wish you the best.