Nah, I’m going to fundamentally disagree on this. I work in tech too, as a developer.
Yes, of course users have their own priorities, that is normal and to be expected, however I do not think users wanting their sole air defence vehicle from 8.3 to 11.7 to actually, you know, work is unreasonable or an unrealistic expectation.
Companies have systems in place to deal with the volume of tickets, mine certainly does. I do not see a ticket to investigate and fix until it’s been through first line, second line and then initial triaging. Probably a good 90%+ of the tickets we never see.
There were several major updates and uncountable “It’s fixed!” updates while we were waiting for a fix or a mitigation to the stormer, so I don’t think the screaming was unreasonable. This wasn’t a cosmetic issue, or an issue of it being too slow or something, this was an issue which totally crippled the vehicle.
Add the stormer and the complete refusal to even attempt to mitigate it while the issue was ongoing, with other long standing bugs, pulling one out of my arse here : Community Bug Reporting System and I’m sure you can see where the impression that stuff is ignored comes from.
To be clear, I am not pointing the finger at the tech moderators, the issue lies further down the chain from the moderators.
If I’m feeling charitable, the only explanation I can think of for why it took so long, was that it went from report → vehicle team → weapon team → server team and even then, there should be project leads, country managers, tooling, something to highlight this.
Gaijin make balancing changes by stats, the stormer breaking should have shown up on the stats like a flare going off as the effectiveness of the vehicle absolutely tanked after a given patch so it should have been spotted and fixed much, much earlier.
So yes, I stand by my statement of something being very, very broken inside Gaijin.