Yeah it’s not explained very well at all. I was very frustrated with the customer support’s bot-like responses until they explained me the proper way to do it. Nobody should have to jump through those hoops to use such an important feature.
Yea they been reporting that way for years lol he was a little disapointed when he found out he had never actually reported anyone…and he is an adult technically and a pretty good player so not some 9 year old crying about skill issue lol
You report the replay.
Not thru in game report function
IMPO report cheater ingame option is useless, you never get feedback on people you reported, so yeah I dont see how thats useful. Unfortenutly
How do you com from “I get no feedback” to “nothing is done”?
Gaijin regularly publishes lists of players caught cheating, a lot of which were caught via the process explained in my link.
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Oh Im sorry I already have a job so I dont have time writting down all the names I reported (also trying to remember chinese names is imposible) and then searching for them afterwards…also seeing some obivous cheters not being banned I kinda stoped beliving and reporting people in game.
But its oke I dont play this game for my KD, competitive or anything so here and there getting killed by cheaters doesnt affect me tbh.
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No problem, as it’s not neccessary to track this on player’s side. Just trust us to do the job.
As to why there is no feedback: Can only talk for chat related reports, and there we have a ratio of about 10% valid reports against 90% invalid reports. Preparing and sending feedback to the player reporting a case would mutiply our workload immensely, making the process less and less effective: We of course message the punished offender, but then we’d have to do the same for the reporter, if an offense was observed and reported by several players (which is often the case), even do so several times.
Note also that since a recent patch players get a notification when a player htey reported got a punishment.
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isnt there a limit as well to how many people you can report in a 24 hour period?
Yes, and the idea (as I assume) behind this could be simply to prevent spamming of invalid reports: If one has only a limited number of possibilities to report someone, he’ll report only when he’s really sure it’s something against the rules.
If there is no limit, even the slightest suspicion will be reported, meaning instead of (lets say) 90 % invalid reports we get 99% invalid reports, with number of valid reports staying roughly the same. Which means a tenfold increase in workload, with probably very little increase in actually caught offenders…
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The problem is that publishing reports only tells us who go to the forum’s… He and the three other friends he was playing with had no idea that they where reporting wrong and how they where doing it only worked for chat violations or bad names or that you guys even reports on ban waves you shoulda seen his face when I told him like 40 000 + where banned 6 months ago or so. Im just bringing it to your guys attention that people 7 years into the game with several tech tree’s finished didnt know how to do something as simple as report a cheater…
Now while I personally agree that this could be done better for sure (in general, not only regarding this big topic), my reply would be: Did they ever bother to try to find out?!?
If I, personally, have an issue with a game, I try to find info on the internet about it, would quickly stumble over this forum and get into it to find out…
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It’s not as easy as you think when forums are full of people blowing hot air up their pants, confidently stating incorrect, inaccurate or out of date information. You can find at least 3 or 4 contradictory facts from just one search.
All they need to do is add a tooltip to the client it would take probably 2 minutes to write
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Spoiler
…that’s just from a most simple google search. First link is not useful, second already smack on.
I was informed by customer support that for Teamkillers and Cheaters you need to go to the replay website and note down the time stamp of the violation. This doesn’t say that anywhere and doesn’t tell you that the ingame one is useless for anything but chat vio
We also got this:
And this:
But admittedly it’s not as visible/prominent as I would wish…
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Funnily enough I think that is the post the support agent linked to be after hours of frustrating messages after I was team killed. Normally in World of Tanks we sent the replay and they were dealt with immediately, the whole process was very simple.
Note also that the “Official News” section here has exactly one pinned topic, Who is who and Reporting Procedure, and quite far up there you find " For detailled information on how and when to report a player in-game for observed or suspected forbidden behaviour, please refer to this Guideline .
I understand that hters so many invalid reports, but maybe if game had some anti-cheat software that would help you greatly… Again I understand sending message to someone who reported is just not it…
Also I didnt know about this so my bad I think this solves a lot of problems and its gonna make me start reporting people again. So tnx on this