Feedback from a company perspective can have two paths.
You take it onboard as constructive criticism, analyse the biggest issues and try and resolve them to the best outcome for the majority of customers and the company. Hopefully both parties can move on together the customer has a better experience and the company retains its customer base and grows.
Or you can say you are listening, bin it all, and when the opinions align with what the company was going to do anyway hail it as a great success and say it shows how much we listen too and value our customers.
I will leave it to each individuals opinion as to which camp Gaijin lies in.
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