What do I do if my battle pass is at level 500?

[GanyuFujiwara]

My Battle Pass has been bugged for a week now, and I don’t know what to do. I’ve read about this issue, but I don’t know if I can claim the rewards or if the pass will stay frozen. I don’t want to get banned.
What can I do?

[wafflz]

Pretty sure you can claim the rewards, it was a bug for a lot of people.

[_Mr_Fahrenheit]

Be grateful. The rest of us are stuck grinding this crap out.

[Silver_Alert]

[Necronomica]

Here is the official thread from when it happened:

( The battle pass is temporarily unavailable )

Here are the official answers for those that got the bug:

@Stona_WT

Yes, you can keep level and all the claimed rewards.

@Stona_WT

Yes, confirmed with dev team.

@Stona_WT

On Friday a bug granted extra Battle Pass levels to some players. This was a random bug and not an exploit, players affected by this did nothing wrong and have not broken any rules. Rolling back the levels on these accounts is too complex and would affect other parts of accounts of all players (achievements, currency, research progress etc), so we won’t be removing the extra levels or rewards gained from this bug. No extra benefits will be given to accounts that did not experience the bug, and a fix for the underlying issue is in progress.

There is nothing more to discuss here. Once again sorry for inconvenience!

So tldr:
You get to keep everything and congratulations to being one of the lucky few :)

[GanyuFujiwara]

Thanks bro