What did I do wrong?

Where is my shell?

That is definitely a bug. Report that.

https://community.gaijin.net/issues

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If this is a client replay, check the server replay.

A long time back I had a guy show an issue similar to this, and when checking the server replay, they had their elevation was damaged.

When they shot they had the crosshair in a good spot, fired, and it did nothing. On the server replay it hit the ground in front of them.

^ That, the Server replay will tell you exactly what is going on

And after analyzing the server replay, as mentioned if something turns out to be a bug, then it should be reported

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