War Thunder Twitch Drops Not Appearing in Game After Claiming

Hi

I recently claimed War Thunder Twitch Drops through the Twitch inventory, but they are not appearing in the game despite following all the required steps. Here’s a detailed breakdown of the issue:

  • About 16 hours ago, the War Thunder items were added to my Twitch inventory after watching the eligible streams.
  • This morning (around [insert exact time if possible, e.g., 9:00 AM UTC]), I went to my Twitch inventory, selected the items, and clicked “Claim” to activate them for redemption in the War Thunder game.
  • According to the instructions, the items should appear in the game within 4 hours after claiming.
  • It has now been over 4 hours since claiming, but the items still have not shown up in my War Thunder account (username: [insert your War Thunder username here]).

I have double-checked:

  • My Twitch account is linked correctly to my War Thunder account.
  • I am logged into the correct War Thunder account.
  • There are no pending rewards or errors shown in the Twitch inventory.

Could you please investigate this issue and help me get my claimed items? I can provide screenshots of my Twitch inventory, claim confirmation, and War Thunder account if needed.

Thank you for your assistance

Have you contacted support?
That’s what I would recommend.

I can take a couple of days before the items are given to your account.

Yes, but they haven’t answered yet.

Screenshot 2025-10-05 181316

( https://support.gaijin.net/hc/en-us/articles/207256215-IMPORTANT-Temporary-changes-in-the-workflow-of-our-Customer-Support )

Seems to be happening alot. Support was able to fix it after a few days when last weeks drops didn’t show up.