You get email notifications when there’s a reply to your ticket in support (which FzmOyYW0rK1VTGUL did like he says in his post ). So you don’t have to login to support website with your old PSN account in order to see it.
All you need to do when you get the message that transfer is done is request the password reset for the email you linked initially and login to the game. Which is also included in the message you get after your account is processed.
So I don’t understand what’s even unclear there and why he’s trying to login with his old PSN credentials.
I wouid like to ask everyone that it has been 24 days since I submitted the work order,but the reply has only been forwarded to the relevant personnel,piease wait for the next notice.Is this normal?
I got no email man, I was waiting for it for 4 days before I decided to check the support ticket on the PSN acc, as I stated in the older message (from: gWSIAIDICZHL01, march 4th). which yes, wouldn’t work for FzmOyYW0rK1VTGUL, but clearly did for Wz6YGmVV4yxPyVos.
When I responded to FzmOyYW0rK1VTGUL at first I was most likely in a hurry and didn’t get thoroughly read through his post to give a good response.
now that you have read all of that it would be nice of you to give a hint to the support team that they should look into the problem of people not receiving the emails.
yeah sounds about normal I submitted my ticket on the 14th of February and I just got a response back asking if I agree with the terms and conditions on the 7th of March. I wouldn’t worry mate they will get back to you soon as well.
Hey so I got my email asking if I accept the terms on and to contact them to start the process on March 7th. I responded the same day and made sure I complied with everything but I never got a response. Any idea how long until I get a response? Or how long until I can expect my account to be split?
To update everyone my account just got transferred. Submitted on 14th of February, agreed on March 7th and account transferred on 12th of March. So all in all took a month. Everything is working fine excepting linking a phone number I think my number is linked to my old account and I am not sure how to unlink it to attach it to the new one. If anyone knows would be of great help.
I dunno. We can’t see your ticket. If you followed the instructions in the article linked in the original post above, I’m sure they’ll contact you at the next step.
@gromvoiny
Hello. Could you check if my friends unlinking proccess is completed? He got the message that the account was frozen yesterday but now it says that his password or username was incorrect, He doesnt get any emails when submitting tickets so is it possible that the completion email disappeared, so could there be a problem with his email? He gets the other gaijin emails but not the Support ones. His username is: [email protected] it safe to change his passoword or should we wait? Thanks in advance!