wait how is it possible for “cheater” to play his console account and cheat? I tought you need to transfer your console account to PC for it to work?
You should not be able to be logged in at the same time as somebody else. It would kick you or the other guy out of the session (that was at least what happened when I was trying to log in on my new laptop to compare the performance with the old one).
If you can somehow regain control of the email your account is bound to or the account itself, do it now and change the password to something difficult.
If you can’t (or even if you can) do the above, contact support immediately. I think you need an account to do that, so if you can’t log in to the support website, just make a new one. I say, make a new account for the support ticket, anyway, because there will be email notifications sent to the email bound to your account. The guy that hacked you can see them or maybe even delete/close the ticket.
When creating the ticket, mention your account and the email that got hacked. Add some personal info so that they know it is you. If you have bought something, nice, add what you have bought and the payment info (don’t add the full info, just the last 4 digits of your card, unless they ask for more), but make sure the guy that hacked you can’t see it (file it from a different account).
Oh, and never just leave your hacked accounts. Try to change passwords and unbind the email (if you can’t get it back) from services right away.
tbh get with a game master or mod and see if they can help you be pointed in the right direction
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I am not kidding you. Every time I log in I have a new line up in my presets written in Russian. I see what he is researching and I see his matches in the replay section. I have screen shots from his IP adress on the Gaijin App. I can not change anything because he has disabled 2 step verification and all of those questions you need to answer to get your gaijin account back. He cant do anything other than play on my account. So I am not sure how he is doing it seeing that I am on console and I have changed all my info on Sony with a new email adress and everything. My console is not linked to other consoles. Thats why I am here for advice on how to grt this fixed.
Thats the thing. I CANT. he changed my email password
I did contact support over 4 hours ago and as usual they take forever to get back.
Have you transfered your account to PC in the previous allowances?
And that, you needed to fix. You need to highlight to the provider that it’s been compromised.
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That’s not long, let them get around to it.
No I have not. I only play on my console
I have had support tickets that were open for months before I got a reply to be honest
You definitely want to pursue your email account and getting it back. Really, if you’re this lax on security in the first instance, maybe you should do a complete workover…
Yeah I have another email account that he can not access. Now I want to bind that account to my wt account so that he can not have access to it anymore
Get the first one back… Have you even chased up Sony in the first instance if you haven’t transfered from your console?
My war thunder email is only linked to the game. My console is not linked to that email. It has a completely different email to the game.
Ok I have just created a new account(one I am sending this from.) I will open a ticket now with all the screenshots of my purchases
No, not forever. Depends on number of tickets it can be few hours or few days (large number of tickets + weekend).
Please do not “bump” your ticket with additional messages. If you send ticket, you need to wait for support to answer. If you “bump” ticket with additional message without waiting - you will fall at the bottom of the line (your whole ticket will be considered as new).
Yeah I have not bumped anything or added anything. I am going to create a new ticket with this account with all the proof that the hacked account is actually mine and it is supposed to be a console account and not a pc account
You’re making this worse by making multiple accounts…