Please do not post Personal information, you will only open your self up to a number of risks…
If you account is frozen, then you will need to contact Support, they are the only ones that can help… But, if you have done so already, then you will need to wait for them to reply and give you and answer
Do you have another active account? because if so i believe you will need to have it frozen/deleted to get a new account as having more than one is against TOS