You realise this does NOT apply to digital goods or did you fail to read the “exceptions” part where it explicity states “online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance” which means your entire point about “warranty” simply does not apply here.
Digital goods are under an entirely different branch of consumer protection because its not under the same set of criteria as physical goods are.
EU law is subjective because if said law is a regulation then it has to be enforced on a national level but can still be disputed (but that takes time) IF its a directive then its simply incorperated into there national legislation with potential tweaks to fit the national law and its implementation, there is a reason why EU legislation is not allowed to infringe up national legislation (to an extent) because EU isnt a country but a set of member states with there own governing bodies which still have to enact national laws/legislation and can still block EU directives/legislation.
So EU law is not abosolute and in this case with regards to refunds, EU law explicity states you have up to 14 days for a refund or a right of withdrawal as its called but that doesnt apply to digital goods and they DONT have to offer a refund (they can but thats up to the seller) if the item is not faulty, so a great example would be thebush packs, they still function as bushes (under decorations) so legally speaking EU law would have ZERO say on any matter if gaijin simply made the bushes smaller, different colour, or made them destructible like they are now.
However if gaijin removed them from all owners, they “might” be required under EU law to offer refunds due to the item no longer being available BUT if the ToS states otherwise OR they simply follow the existing legislation on digital goods then legally speaking no they dont have to refund you. because they have been purchased using real currency through conversion to a digital currency but just like in the past with modifications gaijin do offer the GE back as a result so I dont suspect they decline a refund if they ever did decide to remove them.
apparently you didn’t read…
that ONLY applies to the 14 day no questions asked period. not the whole 2 year thing.
that citation you just did, the title of that point list is “Please note: the 14-day cooling-off period doesn’t apply to”.
correct. i said CAN. i never stated that it is absolute or always trumps local law.
“if said law is a regulation” those are two different things. a law can’t be a regulation.
that is, AGAIN, two separate things within this law. one is a 14 day period of no questions asked for online purchases. the other a 2 year guarantee that covers everything. you are putting rules in places where they don’t apply.
And, again, as i have stated in previous posts:
" Shops or manufacturers might offer you an additional commercial guarantee (also known as a "warranty “). This can give you better protection but can never replace or reduce the minimum 2-year guarantee . The conditions should be laid down clearly in the commercial guarantee, and if they are less advantageous than the conditions that were advertised by the seller, the more advantageous ones apply.”
meaning that even if Gaijins TOS say something, the rules/law that gives the costumer the better end results will apply. (but NOT without a reason, the 14 day no questions asked does not apply and Gaijins choice of rules here take presidency).
Gaijin failing to provide a reason or notification for why a suggestion was denied makes the suggestion forum a highly curated place for nothing substantial other than vehicle additions which is something Gaijin should be doing themselves.
It’s there to farm work from players for free so Gaijin doesn’t need to do research.