Did you face the same or similar issue and how has it been resolved?
I got the Black Friday Pack, bought it through Steam. 4 vehicles (I received those) + title “Back in black”.
Unlike the bundle in the Gaijin store I knew there are no golden eagles or premium time included but it clearly mentioned the title:
Can i resolve this by clicking somewhere?
Until the support fixes this in the course of 7 days I am not allowed to play the newly bought vehicles right?
This is it. Thanks.
Greetings from Germany.
Hi,
Please submit a request ticket on the link bellow:
thank you.
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Have a good day.
Steam and War Thunder are connected. I did receive the 4 vehicles but not the title. Just to clarify.
I submitted a customer support ticket in the technical category already. Hope this is ok?
Seems that I’m NOT allowed* to play the 4 vehicles before it’s resolved it seems which is… also weird. I don’t want a refund.
Thanks.
*“ IMPORTANT!!! Temporary changes in the workflow of our Customer Support
Dear friends!
Due to increased amount of requests, we are obliged to announce that the waiting time will be extended, and the reply will be provided within 7 days.
We kindly ask you the following:
- please, DO NOT create multiple inquiries related to one problem or several resembling cases as may cause confusion and slow the solution of your issue;
- DO NOT UPDATE the request by adding additional messages to it (this action will move your request to the end of the queue, thereby delaying the time you receive a response);
- if you experience an issue with a purchase, please DO NOT USE that purchase or we will not be able to resolve said problem;
Please, accept our sincere apologies for a possible inconvenience this may cause.
Best regards, Gaijin Customer Support Service."
It seems you have to wait then. You issue is in work.
Thank you.
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Why is this even happening?
Thank you.
