Haven't recieved bought packs after 4 hours

bought 2 packs on sale 4 hours ago , still haven’t got them and already contacted the support . Currently just wondering if anyone else has a similar issue as this is the first time it has happened to me

Earlier in the day we’ve been experiencing DDoS attack on our store. This attack combined with a heavy load due to anniversary sale is causing delay in processing purchases.

All and any purchases that you made that have not come through will be attributed to your account really soon (within a few hours) – there is no need to contact support in the meantime.

Sorry for the problems :(

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