Game has unplayable graphics, support does nothing

Community Technical Support Hardware, Driver Problems & Advice
1

Since about a month or little more ago the game is unplayable, it lowers the texture resolution even tough I have a 1080 ti that was running the game on high settings 120fps no problem. Now it looks like I travelled back in time 30 years.

The game thinks my gpu has only 3gb of VRAM, according to the launcher log.
It still uses upto about 8.7gb of VRAM, but after a few games, textures fail to load in high res, and also trees and other objects fail to switch to detailed unless you are 1meter from them.

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Game also shows a red warning that texture quality has been reduced to HIGH, which makes no sense. Other times it says medium.

I made a complete system reinstall, redownloaded the game, updated BIOS, tried several BIOS configs, nothing solves this problem, its a BUG in the game.

Every benchmark and game I tried works flawlessly. Superposition benchmark for example, reports correctly that there is 11GB of VRAM, and has no problem running the 8k benchmark using 6GB VRAM, and it makes a score that I can look up to be typical for a 1080ti.

So, I am 100 % sure this is not a problem with my system.

Made a support report weeks ago, and all that happened is that they asked me twice to send a DXDIAG.
This is outrageous!!!

Support at least should communicate more, for example saying about whether they can reproduce the problem on a similar PC, and saying what will happen. At least acknowledge the BUG and say the devs are working on it.

I demand that my premium account time be compensated until this is fixed.
I will file a EU consumer report otherwise.

2

Hate to break it to you but…

  1. DxDiag
  2. Device Manager
  3. Event Viewer logs

That is literally the first step in fault finding. So, instead of ranting at support, please send your DxDiag and someone will be willing to assist, even myself.

https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html

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4

No where in your post did you state that you sent it.

Also, as the game is running fine on some even older systems, it is almost guaranteed that it is on your end. Note, I did say almost.

6

Not on a high horse.

Just that I have been in IT since 1995 and looking at your post you have not added anything substantial until your most recent reply of what you have sent. Same time, you have not said anything here to get further help but rant. Title the post as a rant then if that is what you want to do.

So, you want help or are you going to stay angry?

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As I wrote, I dont need your excuses.

“Just that I have been in IT since 1995 and looking at your post you have not added anything substantial”

What the actual fuck are you talking about?
So because you are in IT since 95 you can automatically assume that I did not even sent the required files in my report???
I have described all important aspects of my problem, try to read and comprehend it.

Do you guys have like a central directive to blindly attack anyone who dares to criticize the support?
Because thats what you are doing, and I encountered this behaviour here in the past. The actual problem does not matter as long as the support is critiqued.

Other than disrespecting me, what can you do?
You dont even have access to war thunder reports, do you?
Otherwise you could have checked out the reports that I filed, and see everything I put there.

1 Like
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We asking you for info that we can debug base specifics.

As said, you can also send it here. But I would assume you do not want help and would rather attack people on the internet.

Bye.

9

cool down

you did provide perhaps GJ support the infos,
but not here where other knowledgeable people perhaps could help you

so either provide what @Its Filthy asked to provide help to you on your problem
or die crying that nobody wants to help you since you did not provide the correct infos

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infos.zip (1.9 MB)

See launcher log entry: “videoMemory: 3221225472”

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Hey, Whilst you already might of tried some things the users may have suggested. Please don’t be rude to them. I understand this can be frustrating to have some technical issues but remember this is a public forum with rules.

6 Likes
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From your DxDiag

  1. Dedicated vs. Display Memory: It shows Dedicated Memory: 3072 MB (3GB), while a GTX 1080 Ti should have 11GB of dedicated memory. This discrepancy might indicate a reporting error in DxDiag, an issue with driver installation, or potentially a hardware issue.

  2. Driver Version: The driver version (32.0.15.6590) seems a bit unusual, as NVIDIA drivers typically have a versioning scheme like 537.xx or similar. Check if this is the latest driver from NVIDIA or if a reinstall/update could correct this.

  3. Current Mode and Monitor Specs: The display is set to 2560 x 1440 (240Hz), while the native mode is 2560 x 1440 (119.998Hz). Verify that the monitor supports 240Hz at this resolution and that the DisplayPort cable can handle it, as running it above the native rate might cause issues in some scenarios.

  4. Driver WHQL Date Stamp: The WHQL Date Stamp is listed as Unknown. Although this isn’t usually critical, updating to a fully WHQL-certified driver can sometimes resolve minor compatibility issues.

Follow the event viewer and device manager checks from this thread I made. Most likely the easiest to spot error. But right now, it looks like a out of date or bad driver install.

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14

If I run dxdiag separately (instead of generating one by the WT launcher), the amount of VRAM shown is correct:
image

My monitor supports 240Hz, its default is 120.

I dont think its a driver issue, as nothing else has problems but WT. And I have DDU-d and reinstalled the driver multiple times, unless the nvidia installer is faulty, these are the components installed:
image
image
image
DxDiag_win.zip (16.4 KB)
dxdiag_wt_launcher.zip (12.2 KB)

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16

The standard DxDiag seems more correct.

Recreate the steps that give you issues and then head on over to event viewer with the steps that I listed earlier. System log and Application log is what we are after here and more specifically, only “errors” that might occur while running WT.

Note, the driver version still feels weird to me.

17

WT clearly is running the 32bit dxdiag, as it is written in the output file:
“DxDiag Version: 10.00.19041.4957 32bit Unicode”

Due this it incorrectly detects the amount of vram, since 32bit is limited to ~4gb max.
This is the issue.

18

Still inconclusive. Between the two the driver still seems off.

Same time, your machine has a world of built in reporting tools. What we are doing is eliminating system failure which is easiest to do. If the system is 100% cleared we can look at what setting is out of place.

Basically, trying to save you and support time. Personally I would be neck deep in debugging if I could not play my games.

19

Inconclusive?

Both dxdiag outputs have the same driver version. Which is actually not the package version (561 whatever), but the individual driver file version. Look it up.

WT runs dxdiag in 32bit version. That is the issue.

I am not going to do anymore work with this, I already spent days of freetime on this.
Prove me that the driver version is wrong, show me a dxdiag from a different nvidia PC.

20

@DrFlankySpanky
Did you revert to older known-good drivers?
image
This is the drivers I’m on because anything newer has problems with software I use.

You certain it’s not your hardware?
For example, all Intel 13000 and 14000 CPUs are defective.

Easiest thing first in order: Revert drivers.
Compatibility mode.

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One of the first things I tried is to install older drivers. Even tried one from july or june, did not matter.
I have i5 12400F, not 13 or 14 series.

And as I wrote up in the opening, everything works flawlessly, benchmarks, games, diagnostic tools.

1 Like