Gaijin, if you're worried about queue times, make a ticker display that says when valid maps are blocked and why

“If we give people ground only RB, or if we let them choose night battles only, or if we give too many map bans, or [blah blah blah], queue times will get too slow and people will log off!”

Solution: Then give people information about EXACTLY why their queue times are long, by pinging them in a UI display whenever they would have qualified for a game but didn’t due to optional filters.

  • Ding! (no actual sound effect though lol) A game just started you would qualify for! Reason(s) not added: Hurtgen Forest is banned + European server + wasn’t a night battle.

  • Ding! A game just started you would qualify for! Reason(s) not added: Fields of Poland is banned + wasn’t a night battle

  • Ding! A game was found you would qualify for! Reason(s) not added: Fields of Poland is banned + was an ongoing recently started battle (you have ongoing joins disabled)

Etc. Not only would this make the number of complaints and frustrated log-off-ers drop by a huge amount, but people could dynamically tailor their own filters based on how unexpectedly much it was slowing their queue, when they may not have realized.

Everyone’s happy! People who want short queues can lessen their filters after realizing. People who want very narrow things can have them with the most informed consent possible. Customer support doesn’t get flooded/you don’t lose players.

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You do know you can see number of players in each tier waiting?

Yes, and how does that relate to this post? My suggestion is to give info that will let a person know WHICH SPECIFIC filters are causing their queue to be so slow. Merely knowing the number of people in the tier waiting does not tell you which filters you used that are causing you to not get put in those games.

“Yep, it’s slow, alright” =/= “Here is exactly why it’s slow and how you can fix it if you wish”

(It also manages to be even more un-informative than that due to the fact that matchmaking isn’t done by tier. So it telling you the people in your tier, and not the number of people within 1.0 BR of you, means any portion of that number might not even be valid members of your lobby in the first place…)

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