"EAC index access error"

Community Technical Support Crashes, Connection, Update Problems & Advice
1

Every time I try to join a match, it shows this error:image_2024-03-01_234351123
It then proceeds to show me a loading screen for 5 minutes, and close the application.

What I’ve tried:
-Restart PC
-Reinstall EAC
-Repair EAC
-Uninstall EAC, open WT, close WT, reinstall EAC

None of these have worked, and I have no clue what to do. Furthermore, this only started happening after I switched from the dev server to the live server so it may have caused it, I don’t know.

Please if anyone knows how to fix this respond below, and no, I do not wish to be referred to the EAC website, as I have tried all of their solutions.

3 Likes
2

Known issue, 2 issue tracker links in there too.

3

Uninstall both the production and Dev WT installs. Delete the EUC folder from the remaining WT directory. Reinstall the WT production to where you had it, worked for me.

4

how do i uninstall each version? Like just delete my WT folder and reinstall the launcher?

5

fking 12 years of beta test, same problem have now, and i just reinstalled the game, and nothing

6

Uninstall from widoze apps or find unist000.exe in the WT dir. Gaijin does a “lazy” or “dirty” uninstall. It leaves behind all kinds of things, including a residual directory with your custom client files like settings, skins and sights etc. that is good for when you want to restore. Now delete the EasyAntiCheat folder (and I guess the cache one too) to force the reinstall to install the correct one.

7

Bro just delete the EAC folder in the game files and then verify the files in the
laucher or steam, whatever u re using.

4 Likes
8

been struggling with it all night, thank you very much

9

That didn’t work when I tried it. I had to do a complete un/reinstal.

10

This is why pc gaming is a pain in the rear

11

Started happening to me too after switching back from the dev

1 Like
12

yes for me too, last weekend i was in the dev server checking all the new vehicles that coming out… i went back to the production version, i did a few games and then when i got back home from a family event it started this problem. now i don’t know what to do. I think that i’ll quit the game because i cant fix it

13

I deleted the eac folder in the game directory as another guy said and it worked for me

1 Like
14

Thanks for continuing to confirm this method has effect.