Dear War Thunder Support Team

Community Technical Support
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I write with sincere concern regarding the permanent suspension of my account (Email: ). As a dedicated Chinese player with substantial investment in my account, I would never intentionally jeopardize my progress.

Key Circumstances:

  1. Public Network Exposure: In China, we frequently use internet cafes where:
  • Shared computers may carry compromised software
  • Login credentials could be exposed to keyloggers
  • IP addresses change dramatically between sessions
  1. Account History Shows:
  • Consistent premium purchases proving my legitimate investment
  • Sudden behavioral changes suggesting possible hijacking
  • Multiple failed self-recovery attempts through your ticket system
  1. Current Situation:
  • I’ve secured my account with new credentials and 2FA
  • Removed all third-party applications
  • Will exclusively use personal devices moving forward

Special Appeal:
After numerous automated rejections, I humbly request:

  • Human review of my case history
  • Consideration of regional login patterns common to Chinese players
  • Any evidence of actual violations (which I’m prepared to explain)

This account represents years of dedication. I’m not seeking special treatment - only fair evaluation under these exceptional circumstances. Thank you for your time and understanding.

Respectfully,

1 Like
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im even interested - is that AI generated?

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Hello @EndlessDandelion,

No one on the forum can help you with account related issues, Please contact Gaijin support.

➤ To request help regarding a Chat Ban, please contact a Game Master via Forum PM.

➤ To request help regarding a Name related Account Ban, please contact a Game Master via Forum PM.

➤ To request help regarding a Team Kill related Account Ban, please contact a Game Master via Forum PM.

➤ In case you suspect someone else took control over your account (and got it into trouble…) please contact Support .

➤ To request help regarding Finance related Game Bans (“negative credit card balance” issues) please contact Support .

For detailed information on how and when to report a player in-game for observed or suspected forbidden behavior, please refer to this Guideline.

Please note that any issues that do not fall under the above mentioned cases can not be addressed by the Game Master Team.

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