No, it’s not, as you should fully be aware…
Just because a thread has been running for a long time, and players share symptoms, they can EASILY NOT be related in the slightest other than the nature of how they exhibit.
Out of curiosity, if all of us have had the issue for the same time frame, on the same game, and we’re located in the US; does switching to EU servers completely fixing our issue not prove that this is a problem with gaijin’s NA servers?
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It actually doesn’t as if it were the servers, then by rights, I’d be facing the same PL issue, which I don’t.
Hence why I’ve said that it’s easily a routing problem, and not a server issue directly.
Routing is a common issue, where you won’t see the issue with anything else. This is why I said earlier that being able to browse or play other games fine, isn’t a sign that all is well on your end.
So essentially it’s all of our ISPs having an issue with routing specifically to the NA servers in your opinion?
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To a point…
When you understand networking, and upstream providers, and how routing is handled, you soon find that it’s often further up the chain.
Looking at outages in the US, there’s a fair bit going on.
I say that the internet is a series of tubes a lot, and it is a meme, but it’s applicable. It relates to chokepoints and bottlenecks, to the complete severance of a route, and needing to have it pointed to another section of tube.
The odd thing is that for me and the 30-40 other people who I’ve seen here and on reddit with the issue, it’s completely fine, our ping is very low double digits; yet the packet loss only happens once per game and it’s about 30% and just unplayable (yet we never disconnect). It’s so oddly methodical how it’s always like once per game, 5 minutes or so into the game and lasts about 30 seconds.
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This can very easily be coincidental, and as I said, you can share routes with a lot of people as it’s the nature of the internet.
And no-one in this thread has described what you’re saying about the timing, and the 30 seconds duration.
So I run tracert and identify the faulty node. Then what? Exactly how is this problem within the control of the player? You still haven’t bothered to explain what makes you think a regular player needs to do a network engineer’s job? If you actually looked at the community pages you’ll see an increasing number of bug reports over the past 5 days or so complaining about connectivity issues with several mentioning NA servers. Even if the issues aren’t at gaijin’'s end, are you saying that there are no workaround they could use to limit connections to the NA servers? It doesn’t take a genius to realize that players would prefer longer queue times to being crew locked and paying a repair cost.
Are you seriously delusional enough to think we all need to get degrees in network engineering and solve connection issues for gaijin? You’re saying that gaijin’s only job is to sit idle and twiddle their thumbs while we do a full root cause analysis for free and tell them how to fix a problem they’re being paid to solve because we’re given the “privilege” of being allowed to blow up pixels? Before you type another cringeworthy comment ask yourself what the scope of the customer’s involvement is supposed to be in a situation like this. If you were working in IT and spoke to a client in this way, you’d be out of a job asap.
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You report it appropriately…
Because you are the one with the issue, and no-one else can provide the information needed, other than you.
It’s not a network engineers job.
Indeed, and many of those will also be unrelated faults, such as peopel using wifi, and those who had an issue all along, but keep saying it’s the servers.
"they’ being who exactly?
Your outcome, is nothing to do with the problem.
I’m not delusional, in fact, I’ve been saying about this the entire time trying to actually help, but you’re so quick to dismiss and make out that it’s ONLY got to be the servers because you’ve found others that are affected.
Those who have trouble will often shout, those who aren’t having issues aren’t here making scenes.
It doesn’t forgo you needing to TRY and diagnose and faultfind on your side to REPORT the issue adequately…
Otherwise you’re just saying you’ve got a connection issue and you expect Gaijin to fix it…
Like before where you were saying it’s the servers, and Stona came in and said there’s nothing been reported on the server side of things.
I’ve explained that a few times over this thread, and if you can’t understand that you have to help yourself and at least do some diagnosis other than saying that it’s the servers because everything else works fine, then you’ll be marvelous clogging up helplines of whatever things you have issues with…
I disagree… I’ve actually been level 3 helpdesk, and I’ve encountered customers who assumed that it’s the fault of the company, and had them request to be passed through to the manager, so I did…
Manager comes out, asks for the story, they got it directly, Manager told the guy if they didn’t want to do the diagnosis, then we didn’t want thier custom.
That company was one of the oldest and biggest ISPs in the country.
I’m sorry you cannot understand process and consideration, nor recognize anyone who’s trying to help you.
You’ve taken every single statement of my comment separately without bothering to look at how they relate to one another and given a set of answers that solve absolutely nothing. First off I’m not the only one with the problem. There are now dozens if you count this thread, reddit and the bug reports and it’s increasing. You keep harping on the YOU aspect as though I’m the only one having issues.
As for helping myself, explain to me what the scope of the customer is in a problem that now involves multiple players? If it’s only a handful or just me it’s understandable that it’s my job along with the few others to “report it appropriately” but any company with even a modicum of respect for customer support should start its own investigation in the current scenario instead of inconveniencing players with needing to conduct their own investigation and file multiple reports and not dismiss it with a cursory “Our servers are fine.”
The outcome I’m mentioning here would allow mitigation of the current problem while gaijin figures out what’s happening. So yes it absolutely is relevant. You mentioned outages in the US which might be affecting routes to the US servers. Are you saying that there’s no way for gaijin to find a workaround that allows players to connect to EU servers in the meantime while they troubleshoot?
I’m open to the problem being other than the servers. But given the rising number of players facing problems it should obvious to anyone that this isn’t something that players can hope to diagnose on their own. gaijin would be able to get the big picture of what’s going on wrt connections. You still haven’t explained to me what level of diagnosis multiple players are “obliged” to perform. You’ve mentioned tracert and that’s it. What’s the full process that players are supposed to follow in a case like this? Show me some official documentation that outlines the responsibilities of players facing connectivity issues of this nature.
I’m not wasting any more time engaging with you because I’m sure you’re not trying to help but doing your best to provoke an inflammatory response out of someone in this thread that will give the mods an excuse to close it down before it gets too much attention.
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If you look through my responses, you’ll see nothing but information being shared and challenging those who are assuming that it is just the servers.
Routes are shared, and esily diagnosable but YOU HAVE TO DO THAT DIAGNOSIS… You can’t just JUMP to assuming that it’s the servers themselves when you don’t have ‘everyone’ and just have a vocal minority having trouble.
As above… You don’t get to skip diagnosis just because a number of players are having the same symptom/issue.
You just flat out stated that what I said was liable to get me fired from an IT job, out of pure arrogance, and disapproval of the situation being put forth to you, so no, you aren’t open to other reasons.
Otherwise you’d have taken on board what I said all along rather than trying to debate it and make reasons on why not to.
I have been having the same issue. It’s constant. Air RB is unplayable. Ground RB nearly ever game.
It’s only War Thunder. All other games and services appear fine.
Here’s an outdated guide (The IPs are very much likely going to be wrong so they’d need to be updated and sourced by someone…) to look over for the ideas I have stated to you over this thread.
As above, I have mentioned I don’t get this happening, so it’s localized.
And as mentioned prior in the thread, this isn’t a basis to make the argument you want to make.
Same issue in a major city in Canada on NA servers with ~100 ping. GRB, packet loss climbs suddenly, major rubber banding and inputs having no effect, multiple people in chat say “oh no packet loss” or similar, bad network connection warning, packet loss goes back down to zero, match continues. I’ve had this issue since at least the 12th and it has persisted across multiple different IPs.
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I’ve been playing all weeks with he same 2 friend in all 3 different city in Canada with different ISP and we’re all having packet loss at the exact same time. At least 1 to 2 times per game. Today has been horrible.
Looks like BattleEye is causing issue.
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By the way, there’s a fun way to see it being a purely gaijin/WT side problem.
Step 1: Find a BR bracket with a lot of sim lobbies.
Step 2: Join them one by one for CIS/EU/NA
Step 3: Note that some servers have absurd packet loss the moment you load in, others have zero issues.
Step 4: Note how even for same ping servers you can get dice roll of either packet loss or no packet loss.
I’ve had the glorious discovery once that I absolutely had to play on 160 ping lobby for better network performance last time I bothered to deal with PL lobby shopping in ASB.
You’re all in canada, and routes can cross countries.
Just throwing my 2cents in here as well. Over the past week (NA player) I’m getting packet loss for maybe 10-20 seconds on a semi-frequent (maybe every 3rd match) basis. The connection never drops and it recovers, but ultimately impacts gameplay. No other issues with other games I play at this time. I’ve reset the network and done the typical troubleshooting steps and doesn’t appear to be on my side.
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