Why is it soo hard to re-link gaijin pass to a new device?

currently my main problem is that the gaijin account im using has lost access to the old phone but the sim is still online, but the weird part is i cant link my gaijin app on the new phone because the website wont give me a link code or the qr code, also i cant log in normally atm due to when i type the account manually it would redirect me to requesting the gajin app code to continue, so the only way i can log in atm is from my steam which for some reason they wont require the gaijin app code, now i tried disabling the previous phone but that also redirects me to getting the code from the app to which i cant, then i try getting the linking code via sms but for some reason the website won’t do it and says i should retry again later, i read the gaijin “instructions” (which is very lacking steps as to where and how to do it) and still can’t find other ways to re-link my gaijin app, plus! the damn support website wont work because no one replies and the website also malfunctions! god please i need help!

The same thing happened to me. I contacted Gaijin’s support team, and they fixed it for me within two days.

try this- https://support.gaijin.net/hc/en-us/requests/new

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