Why is gaijin's support reply so slow?

[LunaSama_Mywife]

I don’t understand, is there really a thousand tickets waiting to be answered?i have wait for a whole week!but they dont answer

[Mongaroth33]

holidays start later for them do not expect it too soon

[gromvoiny]

@LunaSama_Mywife

I don’t understand, is there really a thousand tickets waiting to be answered?

Yes, especially after the holidays.