Trying to fix cross progression

Hi i have pisted every where i can between gaijin support to reddit to ask for help so idk what to do, i have been playing warthunder on xbox for a while and have linked my email and xbox to my war thunder account but i hsve tried to claim decals and decorations from events for the game but have never gotten them but as soon as i install and open the game on pc for the first time its all there, since i claimed them all the items have been on my account but have never received them on xbox and i honestly dont know what to do. Please help