The transfer process was started on Wednesday when i saw the message on the support website but since then my account has been locked and i cant access the ticket nor have had anything about it.
By started i mean the actual transfer of the account, not just the enquiry was started.
thanks so much!
its been 17 days, i am starting to think that they wont respond to my ticket
As @gromvoiny has said, there are thousands of tickets. Just be patient. You’ve raised it, it’s in their system, I’m sure they’ll get to you when they can. I’m in the same position.
How long is this supposed to take? I sent my request in February 4th and I got a response that essentially said it has forwarded the Information to the right team, that was Feb 6th, I haven’t gotten a response since.
Same situation, I sent req on 7th feb, forwarded, no updates the ticket still shows as “Open”.
Hello. I got a mail saying "The account was successfully unlinked, please reset your password via this link: " and on top of the mail it says " Your request “Unlinking PSN account” has been assigned a status “Solved” and in case of 96 hours of inactivity in the ticket, it will be closed. " Am I good to go now? I went ahead and changed the password hopefully that doesn’t create problems
When did you open the request? Did it went good? any problems?
@gromvoiny If i may ask. How did they rework the system for the unlinking. Is it automated now? I remember you said it was time consuming for the developers.
I assume they do it manually since it takes such a long time for everyone
Update for everyone that wonder how long it will takes, My ticket is submitted on 1st February and they started the unlinking process on the 21st. So it takes roughly 3 weeks for me
Sounds pretty conclusive that the process is complete. Looks like you’re good to go!
The technical process itself is mostly automated now and is like 10 times faster. But that is for accounts that are 100% ready and marked for transfer. The bottleneck really is the people who are not reading the instructions, asking the same questions over and over again, taking time to reply about their readiness, which in turn means they are prolonging the wait for other users down the line.
Ah okay. Thanks
How do i actually start the process? DO i email someone is there a button somewhere?
If someone could let me know that would be great!
Hey i m a little bit confused on how to actually unlink my account could you help me out?
Read the article linked at the top!! It explains everything clearly.
Wow, that’s incredibly frustrating for you and those of us, like myself, who have no questions, with everything ready to go right now and are just waiting for the unlinking process to start.
They responded to my ticket and they said to me to accept the condition and terms, should i attach the dx diag to the reply?
Me and you brother