We have several thousand pending requests to sift through, with many people not following the simplest requirements like linking and verifying their email before etc.
With that in mind, just wait until it’s time to process your account and you’ll be notified when it starts.
And if you’re doing the event, finish it on your existing account before requesting transfer, otherwise it will be long over before someone even looks at your ticket.
Really appreciate you peeps putting this back on. I will do this, wait until the event is over before requesting. Thanks.
Can you tell us if the process ended up being partially automated?
hey @gromvoiny how long is the process taking roughly to complete once it has started, i’m asking because i’ve been waiting for almost 3 days now and I’ve not had anything back about it being finished any time soon.
Your username is just a bunch of jumbled numbers and letters. As I have seen in this thread, it suggests that they are doing the transfer. Just wait, don’t mess with your account until they say it’s done.
Depends on what you mean by “started”. The reply from support that your request was passed on only means you were put at the end of the line with few thousand other tickets about transfers.
The actual process starts once we check that your account is eligible (see above about people not verifying email, not spending GE etc). Then, once you confirm that you’re ready and understand the conditions, it takes a couple of days (excluding weekends).
The transfer process was started on Wednesday when i saw the message on the support website but since then my account has been locked and i cant access the ticket nor have had anything about it.
By started i mean the actual transfer of the account, not just the enquiry was started.
As @gromvoiny has said, there are thousands of tickets. Just be patient. You’ve raised it, it’s in their system, I’m sure they’ll get to you when they can. I’m in the same position.
How long is this supposed to take? I sent my request in February 4th and I got a response that essentially said it has forwarded the Information to the right team, that was Feb 6th, I haven’t gotten a response since.