Strongly suggest for technical issues rely on AI. It has proven far more knowledgeable and very much faster at depth of knowledge of my system and how it interacts with WT than the tech support staff. It has solved a hardware and then a driver problem quick, within a day.
What AI does is use search engines to find other people who have described similar issues and then suggest the same solutions that helped those players. You can achieve the same results by just searching for that information yourself and if you are able to find a solution and fix it yourself then there is no need to contact Support, Support is there for the situations where you cannot fix the issue yourself (and AI can’t find a solution either). AI is NOT a replacement for Support, it might be a valid way to try to solve your issue yourself before contacting Support though.