Me and my friend like to play Ground RB together, but for some reason on the SA (Japan) server I get 200-240 ping and unstable packet loss (ranging from 3-20%), and he’s able to stay on a consistent 140 ping with 1-2% packet loss, which makes no sense because we are both from OCE, living in the same city. I’ve figured out that on the SA (Singapore) server we both get 90 ping each and 0 packet loss. I also tried queuing NA, and the server was 240 ping, but it was stable packet loss + ping, so this makes me believe it’s something to do with my connection to the Japan server in particular. If anyone could give me some tips on how to fix this that would be great.
1 Like
If you and your friend are on different internet providers then that may explain differences in the ping/PL you are seeing, as you may be taking different network routes to the game servers.
I get a similar experience to you. The SA servers are “closer” in ping, but they are always more unstable in both ping and PL throughout a game and can fluctuate wildly. I rarely use SA any more and just use NA (EU/CIS are just too far away). Even though NA has a higher ping, it’s a lot more stable and consistent, which is way more preferable.
This isn’t Gaijin issue, it’s an ISP issue. If you’re with a good provider they will work with you to fix international routing. I’ve done this before with mine. If you can gather the server IP for SEA server you can do tracerts and then email them to your provider, providing they’re not some trash tier ISP.
My ISP markets themselves as the 'internet for gamers’, so they really go above and beyond for me… but any decent ISP will help you.
Edit: Note, Gaijin doesn’t advertise the IPs for their actual game servers, for obvious reasons, but you can use stuff like wireshark to get it.
1 Like
I disagree with the above comments. This is not as ISP issue since it happens in most games but not all – and for all their duration (not just at random times).
I’m in Bangkok, connected to the internet with optic fiber FTTH.
Getting jitter / latency / packet loss for several days, as well as locked vehicles and rewards when games are over for several minutes, up to 1 hour.
1 Like
The host for the Japanese servers shapes international traffic. That’s my theory, as I see it particularly bad around peak times. Evening Japan times.
I’ve observed this problem for ages, even changed ISPs with different peering arrangements to try and fix it.
I get 0% PL on anything else. The problem is exclusively the Japanese servers.
I’d love to be wrong, and if anyone in AU doesn’t experience this, please let me know your ISP.
Launtel. If you’re on FTTP, just add them to the second port (On the NTD). They charge by the day, so you can test before fully changing ISP.
You being on FTTP doesn’t mean your ISP doesn’t have bad international routing. Test on local Thailand servers for games that have local servers, and then go from there. And if it’s only just occurred, it could just be a temporary upstream issue that will be fixed. Are you still having issues?
Thanks,
So, you don’t ever see PL on the Japan servers?
I’m on Leaptel, which is using the same international peers as Launtel. I would have thought we’d have the same experience.
Just jumped into a game, 0% PL.
tbh, I set the servers to USA most of the time anyway. Just enjoy US server more. More English speakers on average. Better teamwork. 210 ping 0% PL to USA server is fine for me.
btw, jump on Whirlpool and post about it. No doubt, they’ll ask for tracerts, though.
Thanks for testing. It’s inconsistent, like the other poster described. Either it’s 0% for the whole match or floats around 8% for me. Maybe some instances in the cluster are problematic.
If you’re up for some more experimenting, can you try maybe a sample?
I hear you though, it’s getting to the point of choosing between no packet loss and a higher ping, or dice roll for lower ping. Might have to swap to US, just seems silly though. Singaporean servers are a rock with 90ms and never a drop.
Yeah, next air event star I’ll switch to SA. Will get a good sample.
But what you can do now, and this is the only way to fully diagnose where the issue is coming from (be it your ISP’s routing or Gaijin’s server) - install Wireshark. Play SA server. Wait until you get PL. And then retrieve the game servers IP via the capture (Google how to do so, if you’ve never done it, quite a few topics on it). And then do tracerts on that IP and you’ll see the hops it takes to get to Japan. If there is PL on the way it will show (typically as timeouts).
It’s pretty obvious packet loss happens during peak hours (evenings and weekends).
It’s all good otherwise.
Just Gaijin doing their thing and not providing properly sized servers for their customers…
1 Like
That’s how your local internet works too… If you have trouble at those times in your local area, then your local area may be having load issues.
Yes, you are right - I forgot to mention 2 things:
- I live in the center of Bangkok, so it’s unlikely that the internet is saturated
- when I play on NA / CIS / EU servers there is no packet loss. Only the SA server has packet loss
Now, which one is more likely to happen? (Very selective) internet congestion in a major capital city? Or a game editor that’s cutting corners for the servers in Asia? Mmmm, I wonder !
2 Likes
I’d still hedge the bet on the route, more than the actual servers.
Being that you’ve mentioned it’s at your peak times, you cannot say the route isn’t saturated.
Also, you wouldn’t happen to also use wifi?
How do you explain that this issue occurs only on the South Asia server, and specifically during peak hours?
I’ve tested connections to other regions (NA / CIS / EU) — aside from higher latency due to distance, there’s no packet loss anywhere else. How could that possibly be explained as a client-side or local connectivity issue?
So let’s be clear: are you genuinely trying to help resolve this, or just deflecting on behalf of Gaijin? I’m listening.
1 Like
Because the routes for all these are different?
And because it’s happening at peak hours for you, then it’s commonly likely that others in your region are also on the internet.
Routes, they are a thing.
Are you looking for a solution, or are you just looking for a reason to be angry at Gaijin?
You also didn’t answer about the wifi…
The issue seems to be isolated to certain servers though.
If it was my connection to the SA cluster, or Japan in general, I should feel it across the board.
But it’s like a dice roll, if I join a match on a JP server with packet loss it’s there the whole match without fail, doesn’t go away. Floating between 3-10%.
However, next match, if I get lucky and join a JP match with 0%, it’s rock solid 0% the whole match.
It just doesn’t align with it being my connection. If it was my connection, it should happen regardless of match and should come and go during the match.
It is also only the Japanese servers, it never happens on Singaporean or US servers. Primarily this issue is isolated to peak days too, like right now.
1 Like