Question regarding false purchase

Just a quick question so i’ve made a post before about this but i have one question has anyone ever had the same issue that they bought the packs on steam thinking its linked (it was linked but gaijin for some reason unlinked my steam from my wt acc even tho ive bought packs on steam before with no issue) But now suddenly they are not on the right account… so has anyone ever had the same issue and how did it get resolved? were you able to transfer it? or did u atleast get it refunded from support? anything helps really it’s been a 9 days and it’s still hasn’t been resolved cause support takes so long to answer