I clicked to “Renew” from my Purchase History page to extend my premium time. On that page, the 180‑day premium did not show the -50% discount badge at all. Because of that, I didn’t notice it was 20 euros.
At the same time, the 60‑day premium costs 19.99 euros with no discount. Having both options at almost the same price is strange, and since the discount wasn’t shown, the 180‑day option was easy to miss.
I ended up buying the 60‑day premium simply because the Purchase History renew page didn’t display the discount on the 180‑day option. It was a missed opportunity, but I didn’t even see it. The page should show active discounts clearly so users don’t overlook them.
It’s the purchased history, it shows what you paid at that time and not current cost (think of it like a recept).
You might be able to send a ticket to support to change the purchase to the 180 option. No guarantees though. You can find support and instructions on how to contact them here: https://support.gaijin.net/hc/en-us/articles/360000262858-How-to-submit-a-support-request
“Due to increased amount of requests, we are obliged to announce that the waiting time will be extended, and the reply will be provided within 7 days.”
For this time, the discount event is over. And yes, there are no guarantees. It’s not that I lost money—I just missed an opportunity. But there’s also some blame on their side: keeping the 60-day purchase price the same as the 180-day one, and not showing discounts on the purchase history page.
Worth a try at least, worst they can say is no :)
Receiving a “no” answer costs me over 7 days of premium time, because I can’t use it during that period.
You bought 13 of them, you should still be able to use one and have a chance to exchange/refund the other 12 since they are used consecutively. But this is just my personal guess, i don’t actually know how support might judge this.
The x13 is purchase history. I bought premium 13 times before. They are used up, nothing they can refund.
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