I have bought the USS Des Moines pack on steam to use on my account however when i went to find it it was nowhere to be seen, so i had logged out of war thunder on my PC and went to log back in and i clicked Steam log in assuming that would log me back into the same account however when i had done so it had created a new account and added my pack to there, i dont know why it has done so and was wondering if anyone has had this happen before and if its at all refundable, i do not want to use an alternate account as that defeats the whole purpose of me buying the pack in the first place have i been screwed over or is this a mistake on my behalf? i am so lost
contact the support - https://support.gaijin.net/hc/en-us/articles/360000262858-How-to-submit-a-support-request
just don’t get impatient as the support may have much to do due the sale (i assume) - they will solve it…
Sorry to bother you, i have the same issue, were you able to resolve it?
Like advised above, create a request in support and they will sort it out.