Order on marketplace cant be cancelled

A couple of days ago, I wanted to purchase the PV-2D off the gaijin store, I added the correct amount of funds then selected to buy the cheapest one for sale. The store then got stuck loading. Instead of giving me my vehicle, it took the money and put it into a buy order and the order cannot be canceled. However, if i go to the PV-2D on the market, it doesn’t even show my order. I’mm getting annoyed since the support team is taking days to respond to me, and the price of the vehicle is going up past what I was able to afford. This is so frustrating, can anybody help me?