Not reveiving saftey emails

my friend is gifted me a premium vehicle so i wanted to verify my email but now i am not receiving the safty emails. I always receive emails from the shop and already opened a ticket from which i alrfeady got an email telling me that it will take up to a week and i need a solution now

Log into the main War Thunder website and double check your security settings.
I would also check the emails junk folder in case they ended up there.
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already double checked everything did again but found nothing but thanks for trying to help