Not receiving unique title and decals from new premium packs

I bought all of the packs that released with Seek & Destroy only to not receive the titles and decals. Support basically told me to get bent and don’t understand that console players receive those up to 2 weeks after the drop of the update, do to us not being able to pre-order.

Support specialists have doubled down on the false information that console players don’t receive the pre order items if they purchase the packs within two weeks of release.

Most likely going to push for a refund first thing in the morning through PlayStation cause they have given me refunds on War Thunder vehicles before do to the sales not showing properly or straight up not receiving vehicles.