No `.clog` files. How? Why? How to remediate?

Community Technical Support Platform specific issues (PS4, PS5 and Xbox)
1

I’ve filed Community Bug Reporting System, but am concerned that it shall be automatically rejected, because I somehow have no .clog files!

  1. file '/home/RokeJulianLockhart/.config/WarThunder/.game_logs'

  2. /home/RokeJulianLockhart/.config/WarThunder/.game_logs: cannot open `/home/RokeJulianLockhart/.config/WarThunder/.game_logs' (No such file or directory)

  3. tree -a '/home/RokeJulianLockhart/.var/app/com.valvesoftware.Steam/.local/share/Steam/steamapps/common/War Thunder/' | grep 'game_logs'

  4. PS /home/RokeJulianLockhart> tree -a '/home/RokeJulianLockhart/.var/app/com.valvesoftware.Steam/.local/share/Steam/steamapps/common/War Thunder/' | grep 'game_logs'
PS /home/RokeJulianLockhart> $?              
False
2

I’ve filed Community Bug Reporting System about this.

3

Hello,

As your using the Flatpak version of Steam and therefore running WT through Flatpak as well the .clog files will be different place. I’m not that familiar with Flatpak but your .clog files should be located here or somewhere similar:

/home/RokeJulianLockhart/.var/app/com.valvesoftware.Steam/config/WarThunder/.game_logs
1 Like
4

Indeed, @apemax, I’m aware of the virtualised filesystem that flatpak uses (although I’m thankful for the device). Did you see the undermentioned?

I’ve even used kfind to confirm, searching for *game_logs*, but nothing appeared. Manual inspection myriad times has identified nothing.

5

Yes I did see that, If I’m correct that just searches the main “WarThunder” where all the game files are right? The “.game_logs” directory is usually under this directory:

~/.config/WarThunder/.game_logs

However for Flatpak they should I believe be in the “config” directory right in the Steam Flatpak directory like I posted above:

/home/RokeJulianLockhart/.var/app/com.valvesoftware.Steam/config/WarThunder/.game_logs

Have you looked for the above directory specifically?

1 Like
6
[quote="apemax, post:5, topic:136803"] If I’m correct that just searches the main “WarThunder” where all the game files are right? [/quote]

No. If you run that command without the appended | grep statement transforming its output:

tree -a "$HOME/.var/app/com.valvesoftware.Steam/.local/share/Steam/steamapps/common/War Thunder/"

…you’ll see that it actually recursively returns the name of every inode:

│   │   │           ├── aircrafts
│   │   │           ├── ships
│   │   │           └── tanks
│   │   └── content.hq
│   │       ├── hq_tex
│   │       │   └── res
│   │       │       ├── hq_tex_aircrafts
│   │       │       ├── hq_tex_ships
│   │       │       └── hq_tex_tanks
│   │       ├── pkg_cockpits
│   │       │   └── res
│   │       │       └── pkg_cockpits_aircrafts
│   │       ├── uhq_aircraft
│   │       │   └── res
│   │       └── uhq_vehicles
│   │           └── res
│   │               └── uhq_vehicles_tanks
│   ├── sound
│   ├── ui
│   ├── video
│   │   ├── gameModes
│   │   ├── shells_animations
│   │   ├── tutorial_video
│   │   ├── unitModifications
│   │   └── unitTypePreview
│   ├── win32
│   └── win64
│       └── D3D12
├── webUi.vromfs.bin
├── wt_firewall_linux.vdf
├── wwdata.vromfs.bin
└── yupartner.blk

869 directories, 9559 files

I concatenated the output, because this body is limited to 96K characters, whereas its full output is 410K. It’s merely a demonstration.

Anyway, I did manually check (first, in fact):

Screenshot_20240802_135830
Screenshot_20240802_1358302279×808 195 KB

No, @apemax. Indeed, $HOME/.var/app/com.valvesoftware.Steam/config/WarThunder/.game_logs/ contains them. Many, many thanks. I thought that that path was the same as the one I had provided. I should have looked more closely. If this Discourse instance has the solution plugin installed, I’ll accept your comment as the solution for this thread.

I’ll update my tickets that need it now. I suppose I should have filed this at https://support.gaijin.net/hc/en-us/requests/new in retrospect, rather than immediately as a bug.

7

Right, No worries, Gaijin support probably wouldn’t be the best place to ask about this as this doesn’t really have anything to do with WT, More where Flatpak stores certain files.

Best to ask these sorts of questions either here on the forum or just submit a report on the bug reporting platform.

1 Like
8

I’m surprised, @apemax - usually I find that most organisations consider it preferent to have Support triage the basic misunderstandings, instead allowing developers to solely triage that which is already known to be reproducible. Does Gaijin differ in this regard?

9

Well, Gaijin support (support.gaijin.net) mainly deal with account and purchase related issues, Anything that affects players accounts mainly.

The Gaijin bug reporting platform (community.gaijin.net) is solely used for reporting bugs in the game, We Tech Mods then look at the reports, Make sure they are valid bug reports then we forward them to the Devs.

1 Like
10

Hey, so my game log folder is in the main directory: steamapps/common/WarThunder/.game_logs, but it doesn’t update with the latest game logs I’ve played, do I need to close the game or something?

11

If I’m not wrong, a .clog file is created every time you close the game and saves the session from the moment you open it to the moment you close it, so most probably, you need to close it and then search for the last modified file on the correspondent directory.

1 Like
12

yep, that’s it, although I don’t know how I’m supposed to know which is which, I’ve got a test drive of the F-15E with the AoA button causing it to do weird stuff

13

Hello @LAV-25plz,

The .clog files are created when the game first launches and are located in the “~/.config/WarThunder/.game_logs” directory.

The date time stamp in the file name is the time the .clog file was created at the start of that particular session. The easiest and best way to get a .clog file for a bug report is to start the game, Reproduce the issue and close the game, Then the .clog file you want to upload will be the latest one.

2 Likes
14

thanks :)