Hello,
I’m reaching out to the community and any available moderators or Game Masters regarding a serious issue with my War Thunder account.
My account (username: Mate_Amargo, ID: 74965099) was permanently banned on July 2 due to “unsportsmanlike conduct.” However, I believe this happened as a result of my account being hacked.
I have been playing War Thunder for many years. I’m level 100, I’ve unlocked the research trees of several nations without using a premium account, and I have numerous event vehicles and custom camouflages. This is my favorite game, and I even built my PC specifically to play it.
In the past months, I noticed strange behavior on my account:
Vehicle presets changed in nations I hadn’t used recently
Graphic settings resetting every time I launched the game
My clan (with real-life friends) was suddenly deleted
At the time, I thought these were technical issues on my end. Sadly, I later discovered that my account had been accessed from locations like France and Japan, while I live in Argentina and never play outside my country. I activated two-factor authentication, but unfortunately it was too late.
When I tried to log in on July 2, I was met with a permanent ban notification.
I’ve already submitted an official ticket via Gaijin Support and included a detailed letter and explanation of the situation. Still, I am posting here in case a moderator or staff member can assist, verify the case, or help escalate it further. I am fully willing to provide any required information or verification.
I am attaching below screenshots of my login history showing my location (San Luis, Argentina), along with locations such as Japan and France, which are responsible for the fraud. I am also attaching a screenshot of my claim submitted to Gaijin’s official support.
To be fair to the OP, I have had my graphics change because Nvidia decided to “optimize” my games when I didnt even do it myself. Everything else wasnt a red flag, it was a red banner behind a tow plane
Yeah I had some graphical changes which is why I didn’t mention it. Still this is like hearing klaxons go off from an imminent nuclear strike and instead of evacuating you go to the blast zone for a leisurely walk type of red-flag.
I’m not blaming Gaijin in any way, I’m just asking for help. I take full responsibility for my actions — in fact, I no longer have access to my account.
They do sometimes. Had all but one preset deleted in each nations a few times on major updates. Same with weapon presets. Sometimes they get unselected or half the weapons in them disappear.
