I've been banned from War Thunder


I saw a page on Gaijin support that said I should come here seeking a Game Master for appeals (https://support.gaijin.net/hc/en-us/articles/200070611-Ban-and-chat-mute-in-the-game).

So I should start by saying I haven’t touch the game in months. I believe sometime in June this year I was playing for a couple weeks, but my binge ended and I uninstalled. A buddy started playing recently and I decided to hop on to teach him how to play tanks, only to find that my account was banned for “Unsporting Behavior”. Specifically, section 3.2.3 of the EULA dealing with 3rd party software and granting an unfair advantage.

I’m not sure how GMs detect cheaters, but I have never in my life used any 3rd party software for anything War Thunder related aside from Photoshop to create custom skins (Which to my knowledge is completely allowed, as it only affects my tank client side). I used popular skin sites as well but I don’t think there would be any malicious files there that I drop into my War Thunder folder. I also have little to no knowledge on how EAC detects software, but I’ve had WeMod and Cheat Engine installed for RPGMs and Solo games, but I have never had an issue like this before.

Really I’d just like to know when/how I was banned, and if there is any process I can go through to have it lifted. Like I said, I haven’t played in months and came back to this with no real guidance on where to go. I won’t get into the amount of money I’ve spent on this game since we’ve all been there, but I’d be lying if I said that didn’t sting a little as well.

Thank you for your time to any who have read this far. Hope to see you all out on the field soon <3

Well I seem to have answered my own question. My account was hacked by some slav in Russia a couple months ago. Attached is a screenshot of my login history. Any guidance for lifting the ban after I change my password?

And they even opened a ticket saying the password was stolen lol. God what a mess


DM is probably the better method


Thank you. I submitted a new ticket but I know that can sometimes take awhile. Thank you!