Issues about missing items

I have reacht level 51 in batlepass and havent recived the j26 david i dont know what to do.

Please contact the Gaijin support! We are not able to help you on the Forum with this issue.

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it says you won a coupon… so it should be in your inventory where you have to redeem it to get the plane (or you can sell the coupon on the market place)