Idk but my chat dont work

I see all the team messages but if I try to write to everyone and the team and the enemies in the general chat, only the team will see the message and I also don’t see the messages that the enemies write in the general chat. I checked with a friend in a custom battle. I don’t know if this happens to everyone or just me and how to fix it if it can be fixed at all.

When you are in game, click options.
Then type “chat” in search box.

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thx