I need some help Thanks,My account has been banned

This is the first time I’ve logged into the forum to write a help letter in the eight years I’ve been playing War Thunder. I’m not sure if I’ve selected the correct section. Please forgive my boldness, moderators.My game ID is 141433176

I hope this message finds you in good spirits. I am reaching out to address the recent suspension of my War Thunder account, a platform that has been a cherished part of my life for several years. Upon returning to the game after a brief hiatus, I was shocked and dismayed to learn that my account had been banned due to alleged violations of the game’s rules. After careful investigation, it is clear that my account was compromised by an unauthorized third party, leading to actions that I had no knowledge of or involvement in.

Account Compromise Details:
Upon reviewing my account’s login history, I discovered multiple suspicious attempts via Steam, indicating unauthorized access. The individual responsible engaged in prohibited activities, including the use of third-party software, which directly contradicts my longstanding commitment to fair play and sportsmanship. I have never resorted to cheating or exploits, and my in-game achievements—such as MVP honors and high rankings across modes—are a testament to my dedication and skill honed through years of legitimate gameplay.

“War Thunder is more than just a game to me; it has fostered a vibrant community where I’ve gained friendships and shared countless unforgettable moments. Over the years, I’ve invested enormous time, energy, and financial resources into the game, purchasing premium content and vehicles to enrich my gaming experience and support Gaijin Entertainment. The account ban has not only deprived me of playing my beloved game but also severed my connection with friends and fellow enthusiasts, causing immense emotional distress. I feel utterly lost and heartbroken—because I love War Thunder deeply. In fact, it’s the only game I’ve ever played.”

Proactive Security Measures:
To prevent future breaches, I have taken immediate steps to secure my account:

Changed all associated passwords (email, Steam, and War Thunder).
Enabled two-factor authentication (2FA) for all relevant accounts.
Reviewed and updated privacy settings across platforms.
Monitored accounts for unusual activity.
Request for Review:
I kindly ask that you conduct a thorough investigation into my account’s activity leading up to the ban. I am confident that a detailed review will confirm that the violations occurred under unauthorized control and that I am innocent of any wrongdoing. I am eager to resolve this matter swiftly and resume contributing positively to the War Thunder community.

Conclusion:
I sincerely apologize for any inconvenience this situation may have caused and appreciate your team’s dedication to upholding the game’s integrity. I hold War Thunder in high regard and am hopeful for a favorable resolution that allows me to return to the skies and battlefields with the same passion and respect for fair play that have defined my time in the game.

Thank you for your time and understanding. I look forward to your response and the opportunity to continue my journey in War Thunder.

Because I truly love it, I’ve been recommending this game to friends around me and promoting it on social media. I once couldn’t become a fighter pilot due to health issues, but I deeply love the feeling of soaring in the sky by piloting fighters in War Thunder. I started playing the game in 2017 and have remained passionate about it ever since, even familiar with all the in-game equipment like the back of my hand. Please don’t let me lose this.

Warm regard

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You’ll need to file a support ticket, a mod will likely link that soon

Here you go actually

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Thank you for your reply. I wrote this letter yesterday but it was rejected. I don’t know where else to pour out my situation, so I came to the community to explain. Sigh.

Everybody should use “multi-factor authentication” to avoid this situation. In many cases (involving Microsoft accounts) there is no resolution. The account must be destroyed so that criminals cannot sell it.

Yes, I have fully learned this lesson.But I don’t know why the administrator didn’t say that my account was stolen when I posted.Because I really love this game, I want to ask the administrator for help.Help me clean up Steal users.And verify that my account was stolen before.To unlock my account, I want to play this game soon again.

I am sorry, but no one on forum can help you with this issue.
All case related to access to in-game accounts should be discussed via tickets with Support.

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