I haven't recived premium status after purchasing a premium pack

I bought the Turm III package and the Wyvern package on 29.09 and the day before yesterday and i recived golden eagles amd the vechicles but i haven’t recived the premium status and i already made a request on gaijin support but there is no respone. What should I do?

was the premium a part of your purchase?

Yes it was. It was a standard premium pack with 15 days of premium

yep contact support thru the bug reports page

are you playing the game on your Playstation or on a PC?
just asking because premium time from console packs does not get transferred to the PC

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I did not know that. I bought it on Playstation but i am playing it on the same account i didn’t transfer the account to PC.