I got stuff from SL boxes but never receive it

i got the hive decoration from the SL boxes before but never receive it


, is there anyways to report this issue ?
Screenshot 2024-09-07 193337

my game ID : KenRo6757

sry for the bad english

You got it as a coupon, you need to activate it (or sell it)

No , I checked my inventory already , never have it

Maybe login again or reload the game?

i also did that as well