hi, i got banned in my other account “villeneuve_”, i havent entered in my account for atleast 2 years since i was doing service in my country’s army and today i entered and it says im banned for “unsuporting behaviour” why is this, i have multiple countries in top tier and quite some money spent in it any staff can tell me what is going on atleast???
thanks
➤ To request help regarding a Chat Ban, please contact a Game Master via Forum PM.
➤ To request help regarding a Name related Account Ban, please contact a Game Master via Forum PM.
➤ In case you suspect someone else took control over your account (and got it into trouble…) please contact Support .
➤ To request help regarding Finance related Game Bans (“negative credit card balance” issues) please contact Support .
For detailed information on how and when to report a player in-game for observed or suspected forbidden behaviour, please refer to this Guideline .
Please note that any issues that do not fall under the above mentioned cases can not be addressed by the Game Master Team.
Please remember also: People often undervalue the use of 2-step-authorisation. A well protected account is important to prevent someone can get illegal access to it and get someone into trouble.
Even if that happens, the responsibility for the accounts security lies always with the owner of the account, meaning that if the players don’t protect their accounts, they might have to face the consequences if their accounts are used to perform illegal actions by others…