I purchased the latest esports skin pack. The first one I bought was a Rafale pack using gaijin coins. which can be bought and imported as usual Then I ordered 3 more packs including F-15E EF-2000 Typhoon FGR.4 by paying with debit card. I have finished paying. The purchase page was successful.But when I go to check in the game It couldn’t find what I bought, and the order history didn’t show that I bought it. But when I checked in Mobile Banking, I found that the money had already been deducted three times. But I haven’t received any of the items I bought. What should I do?
Hi
Please contact our support via ticket here:
https://support.gaijin.net/hc/en-us
Log in, send ticket. They will be able to check what happened and help you.
press submit a request button? i’m already ticket but no one ans my ticket
Well, if you already send the ticket, please wait for Support to answer it.
Please do not “bump” your ticket and/or answer it without waiting for answer from Support, it will put your ticket on the end of the line (as new one).