I Bought GE and dint get it after 18 Hours

Yesterday i Bought 50k GE (ik i got a problem) and i havent received them yet after 18H. I was loged into the right acc and it was booked of my card so i dont know what the problem is. i already opened a ticket does anyone have the same problem.

Any update or has it still not gone through? If not attempt to get it refunded