Horseshoe pouch not giving vehicle

I recently opened a horseshoe pouch and i got the is-2 no 321 for USSR and when i went to try it out it was no where to be found. after restarting and updating my online profile it still didnt show. I made a ticket and provided screenshots of me getting it and it not showing up, but all they said was that there is a specialist on the case and not to write anymore as to not push my ticket back. its been 3 days since i got the vehicle from the pouch and more than 24 hours since their last reply on the ticket still no vehicle. its starting to become quite annoying. any advice?

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You’ve done the correct thing which was to contact support as no one here can help.

In any case, When i got vehicles from the pouch i had to refresh in-game (you said you have done this) for the vehicle to show up. All i can suggest is to try refreshing in-game again. (going to the marketplace ingame or the store, then exiting)

Then checking the is2 line, No .321 is not a premium vehicle so it won’t show up in the premium line

If it still doesn’t show then you’ll have to wait until support gets back to you.

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Edited for screenshot.

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i was checking the premium line had no idea it could even be in the other one. thank you for the help

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No problem, i’ll close this as it’s resolved. For anything else feel free to open a new topic.

o/