Help with PM to game masters

Hello.
I was recently banned for an inappropriate ingame name. I’ve changed my name and followed the written procedure on the forum but I encountered a problem when trying to contact a game master.
The following message appeared: “An error occurred: In order to post more messages you need to be active game player. Your last activity is 19/09/2024 00:00:00. In the last week you played 39 battle(s).”

As I’m banned I can’t access the game to become an active player. How can I contact the game masters without being an active player?

Maybe look at all the other posts about being banned… Put in a support ticket.

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if you can post here you can Dm a game master you have to select their profile and select send a message

This is not true as i am having the same issue.

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Hi mate! We are looking into this for you, and someone will get back to you as soon as we can. Sorry for the trouble!

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Thanks for the help! As Ravanos suggested I have put in a support ticket at Gaijin Support and they have fixed my issue :) I can now access the game so see you on the battlefield!

same for me help please