Game freezes and Crashes after login

Community Technical Support Crashes, Connection, Update Problems & Advice
1

This started right before the update today (Aug 7) where I would login and the game would freeze after pressing “Sign In”. I have tried uninstalling and reinstalling and that failed, and I have tried a “clean installation” for my graphics drivers and that failed.

My hardware is: Intel Core i7 12th Gen, 32g DDR5 Ram, 2T M.2 Drive and Nvidia RTX 3080 GPU.

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Also, if I don’t answer back immediately, it’s because I’m most likely at work and don’t get home until about 1700 EST.

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Hi!
Could you please upload a DxDiag Log?
You can find a guide here:
Knowledge Base - War Thunder Wiki

You don’t have to answer back “immediately”. Even if takes a long time 'til you answer, you can always drop a PM to notify us (or me) :)

Good luck.

4

Hello dev,
I also experiencing the same problem as the original poster.
I’ve tried to log in and out a couple of times and ran as admin as well but it keeps freezing after logging in ( I have auto login turned on)
Is there anything I can do?

5

_info_for_gaijin_support_2023aug08__18_24_19.zip (3.2 MB)

This, correct?

6

@Vonarian_aka_Ardeshir

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Please uninstall current GPU drivers using DDU or smth similar and install the latest version using the official manufacturer’s website.

8

It worked, thank you for your help

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Glad to help!

Hello!
(I am not a dev)

Can you please provide a DxDiag Log?

10

Hello, the game worked after freezing for couple minutes and everything is normal again.
It popped up the freeze frame stack error on that day a bit after but everything is good now.
Thank you

11

Long story short, if you are running NVIDIA card DX12 with DLSS and encountered the reported issue, here’s how I fixed my game:

  1. Check updates: Windows, Dell SupportAssist (BIOS, display driver,…), NVIDIA graphics driver (most likely the cause)
  2. Laucn “…\War Thunder\launcher.exe” as Administrator > make sure the Render/Graphics API is set to “Auto”, i.e. DX11 > Disable Anticheat > Game should launch prompting for your login (if still trys to auto login, Google how to disable it) > loads the game successfully with a message saying sth. like “minimum graphics settings applied”.
  3. Open NVIDIA App > Graphics > locate War Thunder > Set "DLSS Override - Super Resolution: DLAA 100%
  4. In-game graphics options > Change Graphics API back to DX12 > Set “Anti-aliasing method: DLSS 4” (this will essentially run DLAA) > Restart the game.

Now the game is able to start without crashing on login. However, I then experienced another classic issue: periodic display stutter/freeze. To fix this, I did the following but not sure if all are neccessary:

  1. NVIDIA Control Panel > Manage 3D settings > Program Settings > Select War Thunder > Antialiasing - Transparency: 8x > Background Application Max Frame Rate: 30 FPS > Low Latency Mode: Ultra > Max Frame Rate: 144 FPS (Need to be higher than your monitor’s refresh rate to compensate drops) > Multi-Frame Sample AA (MFAA): On > OpenGL rendering GPU: NVIDIA GeForece … > Texture Filtering - Quality: High quality (Your preference between quality or performance) > Triple buffering: On
  2. Download all 3 high resolution texture packs from Steam (60 GB) > When click on “Download”, game will start at the same time which prevents the pack from downloading (I think it’s a bug), so Exit the game when it launches and the download will auto continue.
  3. Once the pack installs, launch by “…\War Thunder\launcher.exe” > Render: DX12 (beta) > Client: Full Ultra HQ (123.7GB) > Enable Anticheat > Play > Enable remember password, auto login… when prompts for login > Test drive