Earlier in the day we’ve been experiencing DDoS attack on our store. This attack combined with a heavy load due to anniversary sale is causing delay in processing purchases.
All and any purchases that you made that have not come through will be attributed to your account really soon (within a few hours) – there is no need to contact support in the meantime.
Hi everyone, we’re currently aware that some of you are not getting your purchases on your account, or are losing items after they’ve been purchased. Apologies for these issues. For now, you can try to relog into the game to see if your purchases come up. If this doesn’t help, don’t worry — we’re working to fix any remaining issues as fast as possible, and there’s no need to contact support in the meantime.